You need video proof for shipping claims when a customer says an item was missing, wrongly packed, or not sent at all. vAudit is a packing video system built for shipping claim validation. It gives your team a way to watch what happened during packing and provide clear answers to customer’s queries.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
With vAudit video proof for shipping claims is created as part of the usual packing workflow without any changes to a packer’s workflow. The video and additional image trigger follows the packer’s action of scanning a barcode, allowing them to capture videos and images without handling manual recording controls.
vAudit records the packing video while the packer follows the usual steps
The packing video is automatically linked to the order ID
During a claim review, you can search for the order ID and retrieve video
Share the video as a link or provide timestamped images to end dispute
Search by Order ID
vAudit links each packing video to the order ID for quick retrieval during disputes
Capture images during video recording
vAudit captures timestamped images whenever a packer scans a SKU barcode
Share packing video as a link
Instantly generate a secure, shareable link to the video during claim review
Integrate with your existing software
Get packing videos directly on Shopify or any other OMS, WMS, or ERP systems
Store packing videos on cloud
Let your teams easily access the packing videos from the centralized cloud portal
Video proof for shipping claims gives you a pre-shipment reference for questions that tracking and claim forms do not answer, such as what was inside the box, what condition was visible before carrier handoff, and how the parcel was packed. That gives you a reliable proof before approving a refund or making a marketplace response.
See how customers resolve disputes quickly with vAudit’s order ID linked video proof for shipping claims. These customer experiences show the potential of vAudit to provide you with the right proof at the right moment.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Video proof for shipping claims is a recording of the packing process, linked to the order ID, that shows what went into the parcel and how it was packed before the carrier took it. When a claim comes in later, the team searches the order number and watches the exact clip.
vAudit Video Logger records the item and its visible condition, the SKU and quantity going into the box, the protective packaging placed around it, and the sealed parcel with the shipping label readable in frame.
Claims from the customer:
Claims you file against someone else:
The evidence requirement is different for each. A missing-item claim focuses on what was in the box. A damage claim focuses on the item’s condition and the cushioning around it. A carrier claim is on proving the shipment was in good condition when the carrier took custody. One recording can serve all three purposes, but only if it shows the item, the packing materials, and the sealed parcel.
A packing video should be able to show the following to qualify as a video proof for shipping claims:
Two constraints decide whether the footage survives scrutiny. Keep it as one continuous take, because a cut between items on the bench and box sealed is the first thing a reviewer will question. And keep the video linked to the order identifier automatically rather than through manual naming, since a clip that cannot be matched to a shipment is not evidence of anything.
If claim approval rates rise but packing accuracy stays flat, the system is working as evidence. If packing accuracy improves too, it is also working as a feedback loop, which is where the larger saving of using video proof is.
