vAudit gives you instant access to time-stamped packing video proof for customer disputes linked to order ID. Search packing video by order ID, confirm what was packed, and verify the authenticity of the customer claim in <1 minute.
vAudit video proof for customer disputes is a timestamped packing video, linked to the order ID, that helps you answer customer queries relating to their order with proof. It shows each item going into the parcel right up to the moment the box is sealed. When a customer gets in touch with you, you can answer their queries using the packing video proof in seconds.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Scan order ID or open the order on your OMS screen to record.
vAudit records in the background while you pack as usual.
The item, accessories, and shipping label must be in view.
Scan the order ID again or mark the order complete to stop recording.
During disputes, search by order ID to retrieve the video.
Share the video as a link with the customer to resolve disputes.
vAudit makes packing recording and finding the video easy for you. Each video is saved against its order ID, so it’s searchable and ready to share when a ticket comes in. You can provide clear answers to the customer’s questions in minutes.
Order ID Linked Videos
Type the order ID, find the exact packing video in seconds
Video + Image Capture
Capture images while the packing video recording is in progress
Automated Video Capture Trigger
Start and end video based on the application screen the packer is on
Shareable Video Links
Share videos with customers, clients, or marketplaces as a secure link
Manage Videos On Cloud
Give role-based access for video retrieval on vAudit’s cloud portal
vAudit gives you video proof for customer disputes that becomes a clear order-level reference for all the orders. It helps verify what was packed, supports consistent refund or reship decisions, and gives you a reliable record for review.
See how ecommerce sellers and high value jewelry sellers use video proof for customer disputes to find the right packing video and resolve support tickets in minutes.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Video proof for customer disputes is a recording of an order being packed, linked to that order ID so it’s easy to find the video later. When a customer has a question about an item in their order, you can open the packing clip for that exact order and clearly see what went into the box.
It’s most helpful for questions about item counts, sizes and colors, and the condition of the product when it shipped.
The clearest way to prove you shipped the right item is an order-linked packing video that shows the item going into the box, followed by the box being sealed and labeled. Other fulfillment records add weight to the video, and together they give the customer a complete, easy-to-follow picture:
The video does most of the persuading because it’s the one record a customer can understand at a glance.
A video proof for customer disputes makes it easy for someone to follow the entire packing sequence and understand what was packed and how it was done. So, the video must contain the following elements to become reliable proof:
Check the packing video proof for customer disputes before deciding on a refund or reship, because it shows within a minute whether the item went into the box. Here’s how to respond to a customer saying an item is missing:
This order of steps looks after good customers and your margin at the same time. Genuine mistakes get fixed quickly, and questions about correctly packed orders get a clear, factual answer the same day.
When a customer says the size or color isn’t what they ordered, the packing video needs to show that exact detail, such as the size tag, color, model number, or SKU label, as the item goes into the box. A clear close-up of that detail answers the question faster than any description, and it helps both sides see whether a mix-up happened at packing or somewhere later.
Compare the item in the video with the order line and the customer’s photo of what arrived. If the video matches the order, share the clip and kindly ask the customer to check the label on the item they have. If the video shows a different variant was packed, the fastest fix is an immediate replacement, followed by a quick check of that SKU’s bin location so the same swap is caught next time.
Share video proof for customer disputes on vAudit as a link the customer can open in a browser, rather than as a large file attachment. A link loads quickly on a phone, keeps the original file safe in your system, and can be set to expire once the question is settled. A few small details make the message easy for the customer to act on:
CCTV footage can work as video proof for customer disputes if it clearly shows the order being packed, though finding the right moment takes the most effort. A general security camera records a wide area around the clock, so someone has to know which camera covered the bench, estimate when the order was packed, and scrub through the footage to find it.
Security cameras also sit at a distance from the packing bench, so size tags, colors, and small accessories appear tiny in the frame. An overhead camera dedicated to the packing station, with each recording saved against the order ID, gives a close view of the items and lets you find the clip by searching the order number.
