Packing video management is the software and process for storing, organizing, searching, and sharing the videos recorded at pack stations, with each video linked to its order ID. vAudit handles it through vAudit Forge, the SOC-2 certified cloud portal, which keeps every video from the packing video recording system neatly organized by order ID, station, and date.
Every recording from vAudit HD or vAudit Desk uploads safely to vAudit Forge, the SOC 2 certified cloud portal behind vAudit packing video management. Videos are neatly organized by order ID, station, and date, and you choose how long each camera’s videos are kept, with easy 30, 60, or 90-day options.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
A barcode scan at the pack station starts a recording for that order.
When packing finishes, the video uploads securely to vAudit Forge under its order ID.
Additional images are saved with the video, so every artifact is easy to find when you need it later.
Search by order ID, or browse by station and date, to easily open the packing video you need.
Approve a refund, answer a claim, or share a secure link with full confidence, all from that same record.
Easy Order ID Search
Type an order ID, or filter by station and date, and the right packing video opens in seconds, ready for review.
Timeline Markers and Images
A marker and a timestamped image appear at each item scan, which helps you find a specific item packing moment on video quickly.
Flexible, Easy Retention Options
Choose 30, 60, or 90-day retention for each camera, so storage matches your claim windows and stays easy to plan.
Shareable Video Links
Send packing videos to your customers, clients, or marketplaces as a link instead of downloading huge video files.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Packing video management software keeps all the videos from your pack stations neatly in one place, each one saved with its order ID. So when someone asks about an order, you type in the number and the video is right there, ready in seconds rather than hours. vAudit Forge works this way for videos recorded on vAudit cameras.
Packing video management works better than folders or CCTV for order questions because every video is tied to an order ID. CCTV does a good job of watching the whole building, and folders are fine for a handful of files. But when you need one order’s video out of thousands, order-linked management is the easy way to get it.
A good retention period for packing video management is whatever covers your longest claim window. For most ecommerce sellers that’s 60 to 90 days, which handles carrier claims, returns, and the usual customer questions well, and vAudit Forge lets you pick 30, 60, or 90 days for each camera.
Packing video management makes refund checks quick and fair, because you can watch what actually went into the box before you decide. It takes a couple of minutes, and you’re always deciding from the same clear footage.
The best features in packing video management are the ones that make videos quick to find, easy to trust, and simple to share. It’s well worth checking for these before you pick a system for your pack stations.
Sellers with lots of orders, pricey products, or big multi-item orders benefit most from packing video management. When the right video is a quick search away, refund checks, claims, and client updates all feel a lot easier.
