vAudit is an ecommerce packing video evidence system that records the packing process and links that video to the order ID. It helps you check packing accuracy, confirm SOPs were followed, and easily resolve customer queries in minutes.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Start recording with an order barcode scan or a screen-based trigger.
If the item has a barcode, scan it. That captures a photo of the item.
Show the item packing and labels clearly in the camera view.
Scan the order ID again or mark the order complete on your OMS to stop video.
During disputes, search the order ID and share the evidence as a link in seconds.
Order-linked ecommerce packing video evidence gives you a clear visual record of exactly what went into every box. With vAudit, that record is ready the moment a customer or marketplace asks about an order, so you can reply with confidence and clarity. These features makes it easy for you to use the packing video proof right away.
Find packing videos by order ID
vAudit links the packing video to the respective order ID for easy retrieval
Capture images during recording
Scan individual item barcodes to capture timestamped images during recording
Automatic markers on video timeline
vAudit marks every SKU scan on the timeline to find the exact SKU packing moment
Generate shareable links
Share packing video as a link with customers and prove fulfillment accuracy
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Packing video evidence is a recording of an ecommerce order being packed, saved with that order’s ID so it can be found and reviewed later. It shows the items going into the box and the parcel being sealed and labeled, which gives the seller a clear record of exactly what shipped.
Sellers turn to it after delivery, when a customer has a question about item count, variant, or packing condition. A support agent looks up the order number, opens the recording, and resolves the customer queries with clear answers.
Ecommerce sellers record packing video evidence because the packing station is the last point where anyone on the seller’s side sees the order. Once the box is sealed, the only record of its contents is often a scan log, and a video is far easier to share with a customer.
A packing video fills that gap with a clear proof anyone can understand, from a support agent to the customer. It helps each team in a different way:
The value grows with order volume and product value. Sellers shipping high-value, multi-item, or look-alike products tend to see the biggest benefit.
Customer support uses packing video evidence most often, to answer order questions and review refund requests. The footage also serves several other teams, each for its own purpose:
Packing video evidence for missing item claims shows whether the item went into the box before it was sealed. If the clip shows the item packed, the seller can share that moment with the customer.
If the clip shows the item was left out, the seller can reship or refund. Either way, the decision rests on a valid proof. Small accessories like cables, chargers, and cards are the items most often asked about, so showing each item clearly to the camera during packing becomes useful while trying to resolve a missing item claim.
Packing video evidence is used for returns by recording returned parcels as they’re opened at the receiving station, the same way orders are recorded at packing. Each return then has its own video that can be compared with the original packing video.
That comparison between the outbound and the inbound product shows whether the returned item matches what shipped, including serial numbers, tags, and accessories, and whether it came back in resaleable condition.
