vAudit video proof at packing station records each order as it is packed and saves the video under its order ID. Search the order ID to open the exact video in seconds. vAudit warehouse packing camera also takes a clear, timestamped photo every time an item is scanned, so it’s easy to see what went into the box. Every video is stored securely in the cloud and can be shared as a link.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Scan the order ID barcode at the packing station to start the recording.
Scan each item as it goes into the box to add a clear, timestamped photo.
Keep every item in the camera's view until the box is sealed and the shipping label is on.
Scan the order ID again when packing is done to finish and save the video.
Search the order ID in vAudit Forge anytime to retrieve the video or share it as a secure link.
Order ID linked videos
Every video is saved under its order ID, so you can find it easily during disputes.
Timestamped photos
vAudit takes a clear, timestamped photo each time an item barcode is scanned.
Item scan markers
Every item scan adds a marker on the video, so you can find the exact item packing moment quickly.
Shareable links
Share packing video as a link with your customer or marketplaces in email or support chat
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Video proof at the pack station is a recording of an ecommerce order being packed, captured by a camera above the packing bench and saved with the order ID and a timestamp. It shows each item going into the box and the box being sealed and labeled, which gives the seller a clear record of exactly what shipped.
Sellers find it most helpful after delivery, when a customer asks about an item, a size, or the packing condition. Because each video belongs to one order, anyone on the team can find it by searching the order number and share the exact moment that answers the question.
Ecommerce sellers use video proof at the pack station because it clearly captures an order’s contents, captured at the last moment before the box is sealed. Scan logs show barcodes and carrier tracking shows delivery, while a pack station video clearly shows what was actually inside.
That video proof supports several teams across the business. Sellers put it to work in these helpful ways:
The video proof that you share to your customers or marketplaces should show all the details that answers the queries clearly without the need for any explanation. The video must provide enough information to show how an item was packed, handled, and shipped to the customer. Therefore, following details need to be on the video:
The best setup is a fixed camera mounted directly above the packing bench, looking straight down. That top-down angle gives a clear view of the order slip, each item, the inside of the box, and the label in one steady frame. Several details make the footage even better:
A phone can record video proof at the pack station, especially for a smaller seller packing a handful of orders a day. What matters most is to film each order in one continuous take, starting with the order number and ending with the sealed, labeled box.
The work grows with volume, because the packer must remember to record for every order, name the file with the order number, and upload to an internal folder by hand. Sellers with more orders tend to move to a fixed overhead camera with recording that starts from an order barcode scan, so every video is saved under its order ID automatically.
Video proof at the pack station helps resolve customer claims by showing exactly what went into the box. When a customer has a question about an item, the seller opens that order’s clip and shares the moment the item was packed, so the customer can check the parcel again with confidence.
For questions about box contents or packing condition, the clip shows the item going in, the padding around it, and the sealed box, which gives a clear, fair starting point for any follow-up with the carrier. If the video shows a packing mix-up, the seller knows right away and can reship or refund.
