vAudit is a packing video recording system for ecommerce brands that records each order from the moment its order ID is scanned or opened in your OMS or WMS. Every video is saved securely on cloud, with a timestamped image at each item scan, so the right recording is easy to find, download, or share in seconds.
vAudit is a packing video recording system, with hardware and secure cloud software, that records each packing process and saves order-level video proof that is very easy to retrieve in seconds. Every video automatically uploads to the cloud and decreases the manual effort of naming files and keeping it organized.
Scan the Order ID barcode or navigate to a specific order page to begin recording
Easily capture images by scanning the SKU barcode to show specific item condition or information
Find the exact video in seconds by searching for the order ID on cloud
Make packing video sharing easy with a link that you can attach on email or support chat
vAudit packing video recording system helps ecommerce sellers answer customer questions with clarity and confidence. vAudit gives order fulfillment recording that lets you verify customer claims before making any refund decisions. Check the packing, item condition, and the quantities with the timestamped packing videos and share it as a proof with your customers.
A customer says they got the wrong item or opened an empty box. Naturally, you want to check what went into that package before it was shipped. You have the order details and maybe even CCTV footage of the packing station. But which part of the footage shows that particular order? Finding it means going through hours of recordings. And without a clear view of what was packed, it's hard to know exactly what happened or back up your response with proof.
Packing multi-item orders is a normal part of the day, and look-alike products often sit side by side on the shelf. If two look-alike items trade places, the customer notices once the order arrives. A packing record for that exact order makes the answer easy to find. You can see what went into the box, confirm the details quickly and choose the right fix, whether that’s a refund or a replacement.
A recording of each packout shows exactly how an order came together. Your team can replay it, see which item was skipped or swapped, and use the same clip to show the right way to pack it next time. Training becomes practical and hands-on, and orders keep moving at full speed on the packing line you already run.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Scan the order barcode to start and again to finish, or let recording begin when you open the order in your OMS/WMS and stop the recording once it’s processed.
Type an order ID and the exact packing video is ready to watch in seconds, a big step up from searching hours of CCTV.
vAudit lets you share the packing video easily as a link with your customer instantly on email or support chat to provide clear answers.
Choose 30, 60, or 90-day retention for each camera, so storage always fits your claim windows perfectly.
Replay real packing to spot best practices and share them across stations, so packing quality keeps improving.
vAudit connects well with Shopify, ShipStation, Cin7, Unicommerce, or your WMS or OMS, and adds the video link to the order details.
Pack-time condition proof with vAudit
Doors and panels are shown under the camera before sealing, so finish and edges are documented at the pack station.
The video shows protective materials in place before the box is closed, which helps when packaging quality is questioned.
Teams pull the order clip to confirm whether the door or panel showed visible damage before shipment.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
A packing video recording system is a camera and software setup that records each ecommerce order while it’s packed and safely saves the video under its order ID. It gives sellers and warehouses a clear, searchable record of what went into every box, which is a big help when a customer, carrier, or client asks about an order. vAudit is one example, pairing pack station cameras with vAudit Forge, its secure cloud library.
A packing video recording system can integrate with Shopify, shipping platforms, and most WMS or OMS tools, and that connection is a great way to link each video to the right order automatically.
The most important features in a packing video recording system are the ones that make every video easy to find, easy to trust, and easy to share. Checking for these before you choose helps you pick a system your operation will be glad to use for years.
Businesses that ship high-value products, multi-item orders, or large daily volumes benefit most from the vAudit packing video recording system. The benefit grows with every order shipped, so busy operations tend to see results first.
vAudit packing video recording fits easily into high volume fulfillment when recording is triggered by steps that are already part of packing. A scan of the order barcode, or opening the order on screen, can start the video, and finishing the order can end it, so the routine at the bench stays the same.
vAudit packing video recording system is built for ecommerce and 3PL teams that want clear, reliable video proof at the pack station without slowing down daily operations. The video recording system captures packing activity, links each clip to the order ID, and makes proof easy to retrieve when questions come up later.
