vAudit is a packing video recording system that records an ecommerce order while it is being packed. The video links to the order ID, so you can pull up the video instantly and check what happened at the packing station. This is useful when a customer says the order arrived incomplete or the wrong item was received.
For premium orders, a clear packing video helps ecommerce sellers avoid slow reviews. You can see what was packed, how the package was closed, and whether the complaint matches the packing video. That makes vAudit more useful than scan logs, written notes, or general warehouse cameras.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
To start recording, scan the order ID or open the order on your OMS screen.
Pack the order as usual. vAudit records in the background while you pack.
Keep the main item and the shipping label in view of the camera the whole time.
Scan the order ID again or mark the order complete in your OMS to stop recording.
To retrieve a clip later, search the order ID in vAudit Forge and find the video in seconds.
Order ID linked videos
All recordings are automatically linked to the Order ID. Find the exact packing video in seconds by searching for the order ID.
Take snapshots while recording
Show specific moments from the packing like barcode ID, labels, or other unique identification marks as images during recording.
Timeline markers
Create automatic timeline markers on video every time you scan a SKU ID. This lets you pick the exact SKU packing moment from the video.
Shareable links
Share the packing proof with your customers and marketplaces as a link. You can embed video links directly on Shopify.
With vAudit, every order has a packing video that is easily searchable. Sellers use these videos to protect their revenue, resolve customer claims quickly, and keep every high-value order backed by clear proof.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
A packing video system records an individual order while it is being packed and keeps that recording linked to the order ID for easy retrieval later.
When you need to refer to an order packing, you can easily type in the unique identifier and open the matching packing record.
A packing video system includes a camera at the pack station, a recording software, and a video storage and retrieval platform.
The recording shows the physical part of fulfillment: which product entered the box, how many units were packed, which variant was handled, whether accessories were included, and how the parcel looked before it was sealed.
A packing video system records the entire packing process with minimal manual work from the packer’s end to capture the video. The recording happens in the background as the packer follows the usual process.
A packer’s workflow with vAudit looks like this:
A packing video system should show the products before they enter the parcel, the quantity packed, relevant product identifiers, accessories or inserts, protective materials, and the final box before closure.
For apparel, the size or variant label is important. Electronics products need model and serial number. For multi-item ecommerce orders, the reviewer needs to distinguish each SKU and quantity. For fragile goods, product condition and protective packing need to remain visible.
A packing video system is most useful when the customer question relates to what happened before the parcel left the pack station.
Common examples include:
The usefulness of the footage depends on whether it captures the fact being disputed.
A missing-item claim needs a clear view of the product entering the parcel. A wrong-variant claim needs a readable barcode or serial number. A damage complaint needs a video of product condition and protective packing.
A packing video system should be evaluated on the quality of the evidence it creates and how easily that evidence is retrieved.
Start with the recording workflow. Packing staff should not have to name files or manually match videos to orders after packing. The system should identify the order during the normal packing process.
Storage and retrieval deserve equal attention. Useful capabilities include order-ID search, timestamped events, controlled user access, configurable retention, and a practical way to share or export a relevant record.
Integration also matters. The system should fit your WMS, OMS, ecommerce platform, barcode workflow, and existing pack station operations rather than creating a new packing process solely for recording video.
