vAudit Packing Video Logging System helps you prove what you packed instantly, resolving customer disputes in minutes. No manual input needed.
Most warehouses use CCTV to monitor packing – but when a customer raises a damaged or missing item claim, CCTVs don’t help you with quick dispute resolution.
CCTV gives you a continuous timestamped stream. You need to map it to your WMS and dig through hours of footage to find the right moment.
A customer claim involves manual work, slow reviews, breaking SLAs, and often a refund is issued without proper verification just to close the ticket.
Every time a packer scans an order, vAudit starts recording automatically. You can search and access the video by order ID instantly.
Type in the order ID, get the video, generate shared links, and share across platforms. Disputes resolve faster without any guesswork.
vAudit packing video logging system doesn’t stop at customer claims and dispute resolution. It turns your pack footage into a shareable branding asset that builds customer loyalty and trust.
vAudit packing video logging system doesn’t stop at customer claims and dispute resolution. It turns your pack footage into a shareable branding asset that builds customer loyalty and trust.
Smart Camera: Mounted overhead to capture every pack action with a wide field of view.
Plug and Play Setup: No special wiring or infrastructure.
Mount & go-live.
Optional Mount: Use our mounting pole if you are unable to fix vAudit with the existing setup.
Cloud Storage: Securely store and access pack videos on our SOC-2 compliant cloud platform.
Shareable Video Links: Send clips to support teams or customers without exporting or editing.
Seamless Integration: Integrates with your WMS & OMS without any change in your existing processes.
CCTV is made for surveillance. IP cameras are made for meetings. Only vAudit is designed for the pack station.
vAudit video logger connects directly to scanners and sensors. No extra PC required at the station.
Connect a wired/wireless handheld scanner directly to the camera and scan the order ID to begin scanning. No third-party integrations required.
Works with barcode scanners, weighing scales & push button input. It records exactly when packing happens – not before, not after.
vAudit video logger devices connect securely (SOC-2 compliant) & start logging orders out of the box. There is no IT overhead.
Not just for disputes – vAudit packing video logging system helps at every stage of the order.
When a customer claims they received the wrong quantity, you don’t need to guess. You can:
Embed your packing videos directly in shipping notification e-mails. Let the customer see their order being packed before it ships. This helps you to:
Turn a routine e-mail into a micro moment creator and confidence builder.
Use vAudit to verify returns and minimize frauds. You can do this by:
Less ambiguity. More control. Zero fraud.
The missed items, the chargebacks, the back & forth – vAudit video logger exists to shut it all down.
Mount the vAudit packing video logging system above the pack table or on the mount. Plug in the scanner. Connect to the internet. No desktop connection needed.
Every barcode scan automatically starts/stops a recording. Your team scans, weighs, and pack as they normally do.
Each clip is attached with the order ID and uploaded to the cloud. It’s searchable within seconds.
Type in the order ID. The video shows what got packed, when and how. Share the video as a link.
Whether you’re handling sensitive client data as a 3PL, or running direct-to-consumer operations as a brand, vAudit is built to meet enterprise level cloud security standards from day one.
3PLs and Brands across eCommerce Fulfillment
vAudit is developed by VisAI Labs, a company focused entirely on applying computer vision to logistics. We spun out of e-con Systems—the world’s third-largest OEM camera manufacturer— so we don’t just use cameras, we build them.
3PLs and brands handling eCommerce operations ensure the right SKU goes in the right order by capturing packing videos. It allows for a faster customer dispute resolution later on by verifying the order ID linked packing video.
Search by order ID. Pull the video. Share the link. Done in minutes—not days.
Video proof means you only pay when something actually goes wrong.
Only video logging solution to have enterprise level security.
CCTV records everything but you waste time searching for proof. See how vAudit gives you order ID linked pack videos, making them searchable in seconds. Book a demo now.
