CCTV gives you a continuous timestamped stream. You need to map it to your WMS and dig through hours of footage to find the right moment.
A customer claim involves manual work, slow reviews, breaking SLAs, and often a refund is issued without proper verification just to close the ticket.
Every time a packer scans an order, vAudit starts recording automatically. You can search and access the video by order ID instantly.
Type in the order ID, get the video, generate shared links, and share across platforms. Disputes resolve faster without any guesswork.
Smart Camera: Mounted overhead to capture every pack action with a wide field of view.
Plug and Play Setup: No special wiring or infrastructure.
Mount & go-live.
Optional Mount: Use our mounting pole if you are unable to fix vAudit with the existing setup.
Cloud Storage: Securely store and access pack videos on our SOC-2 compliant cloud platform.
Shareable Video Links: Send clips to support teams or customers without exporting or editing.
Seamless Integration: Integrates with your WMS & OMS without any change in your existing processes.
vAudit video logger connects directly to scanners and sensors. No extra PC required at the station.
Connect a wired/wireless handheld scanner directly to the camera and scan the order ID to begin scanning. No third-party integrations required.
Works with barcode scanners, weighing scales & push button input. It records exactly when packing happens – not before, not after.
vAudit video logger devices connect securely (SOC-2 compliant) & start logging orders out of the box. There is no IT overhead.
vAudit video logger connects directly to scanners and sensors. No extra PC required at the station.
Connect a wired/wireless handheld scanner directly to the camera and scan the order ID to begin scanning. No third-party integrations required.
Works with barcode scanners, weighing scales, and push buttons to capture the exact packing moment.
vAudit video logger devices connect securely (SOC-2 compliant) & start logging orders out of the box. There is no IT overhead.
When a customer claims they received the wrong quantity, you don’t need to guess. You can:
Disputes close in minutes. No back & forth. No unnecessary refunds.
Embed your packing videos directly in shipping notification e-mails. Let the customer see their order being packed before it ships. This helps you to:
Turn a routine e-mail into a micro moment creator and confidence builder.
Use vAudit to verify returns and minimize frauds. You can do this by:
Less ambiguity. More control. Zero fraud.
“We have cameras, but finding the right clip is a nightmare.”
“Our CS team spent hours scrubbing CCTV footage just to find one pack-out.”
“Client says the item wasn’t in the box, but we got nothing to back our team.”
“We need proof, but all we have is a tracking number.”
Video proof per order – Resolve client claims in minutes.
Shareable Links – Send clips with status updates or SLA reports.
No workflow changes – vAudit plugs into your pack stations & scales easily.
Show accountability – Prove what happened at the pack station with undeniable proof.
“We just refunded. Easier than going back and forth.”
“Support, ops, and warehouse teams get pulled into every customer claim ticket.”
“Returns show up half-empty, but we can’t prove what was sent out.”
“We need proof. But all we have is a tracking number.”
Links packing video to each order – see what went out, instantly.
Embed videos in shipping emails – build trust before delivery.
Record return openings – verify what came back before issuing refunds.
No extra staff or tools – vAudit runs quietly in the background.
Mount the vAudit packing video logging system above the pack table or on the mount. Plug in the scanner. Connect to the internet. No desktop connection needed.
Every barcode scan automatically starts/stops a recording. Your team scans, weighs, and pack as they normally do.
Each clip is attached with the order ID and uploaded to the cloud. It’s searchable within seconds.
Type in the order ID. The video shows what got packed, when and how. Share the video as a link.
vAudit is part of VisAI Labs’ broader journey to solve warehouse & logistics challengesusing computer vision.
vAudit uses a per-device pricing model, so each new pack station simply adds the cost of one camera and its corresponding storage plan. There are no shared or pooled storage limits, so if you add more pack stations, you’ll calculate and select storage individually for each one using your own order volume and retention goals.
Search by order ID. Pull the video. Share the link. Done in minutes, not days.
Video proof means you only pay when something actually goes wrong.
Only video logging solution to have enterprise level security.
CCTV records everything, but you waste time searching for proof. See how vAudit gives you order ID linked pack videos, making them searchable in seconds. Book a demo now.