Order packing video recording is the process of filming each ecommerce order as it is packed and saving the video under that order ID, so the right recording is easy to find later. vAudit packing video recording system starts recording when the order barcode is scanned, captures a timestamped image at every item scan, and stores the finished video safely on its SOC-2 certified cloud platform.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Scan the order barcode on the packing slip and the recording starts automatically.
Pack the order as usual while the overhead camera clearly captures the pack.
Scan each item barcode, and vAudit adds a timestamped image and a timeline marker that makes review easy.
Scan the order barcode again, or a stop barcode, and the video gets uploaded to the cloud.
Search the order ID on vAudit Forge to replay the video or export clear images as reliable proof.
Scan/screen based triggers
An order barcode scan or your OMS or WMS order screen handles start/stop for you, which keeps every recording effortless.
Clear Timestamped Images
A timestamped still is saved at each item scan, showing specific packing moments which becomes reliable additional proof.
Smart Order ID Search
Type an order ID into vAudit Forge, and its packing video is ready to play almost instantly for a confident review.
Share Video Link
Attach the video in your chargeback response as a link without having the hassle of downloading the entire file.
vAudit makes the order packing video recording easy to find and search within seconds. This becomes very helpful when you have a customer waiting in your support portal and you need to answer them with clear facts and resolve their queries quickly. This makes vAudit packing video recorder a tool not only for recording videos but also for storing and retrieving them with ease when needed.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
Order packing video recording means filming each ecommerce order at the packing station, so you have a clear record of every shipment you send. Each recording covers one order. It starts when the packer begins work on the order and ends once the box is sealed and labeled.
Every order packing video recording is linked to the order ID or tracking number, so the right video is always easy to find. Search the order number, and the video for that exact shipment opens in seconds. A general warehouse camera records the whole floor, while order packing video recording gives each shipment its own video that you can pull up and share anytime.
Order packing video recording works with the steps your packers already take, usually a barcode scan, so every order gets recorded without changing how your team packs. Recording happens on its own as part of the normal routine, which keeps the work simple for everyone at the bench.
Most systems close the current recording and start a new one the moment the next order is scanned. When packers finish one order before scanning the next, every order gets its own single, complete video.
A good order packing video recording lets anyone see straight away which order it is and what went into the box, even if they have never visited your warehouse. When every recording shows the same details, each video works as proof on its own.
The right camera position makes every video clearer and more useful. A camera mounted directly above the bench, pointing down, keeps the inside of the box in view the whole time.
Ecommerce sellers use order packing video recording because the packing station is the best place to capture an order, right before it ships. Scan logs and tracking tell you what was scanned and when the parcel was delivered, and a packing video shows you exactly what went inside the box.
Sellers of jewelry, electronics, cosmetics, and multi-SKU orders get the most from order packing video recording, because one video settles most questions about what was in the box.
Order packing video recording is especially useful for disputes about what was in the box, such as empty box, missing item, wrong item, and damaged item claims.
Payment processors accept evidence as documents and images, so turning your video into an evidence file is simple. Shopify Payments, for example, takes evidence as PDF, JPEG and PNG files, up to 2 MB per file and 4 MB in total. A strong response takes just a few steps to put together.
You can share an order packing video recording with customers, and it’s one of the easiest ways to build their trust. A short video of their own order being packed answers a customer’s question quickly and shows them the care you put into their order.
