The vAudit packing recorder is used to record warehouse packing videos to show how an individual order was handled during packing. The recording shows the physical packing activity and is linked to the order ID or any other unique identifier, so a specific order packing video recording is easy to trace later. On vAudit, the video include timestamps, scan markers, and still images.
Dedicated vAudit hardware for recording the order packing process at the packing station.
A desktop application that records packing videos using your webcam and laptop/desktop.
vAudit Forge manages the packing videos you record on your vAudit HD and Desk devices. It becomes an easy to access cloud platform that not only acts as a storage solution but also lets you generate video links for ease of sharing the video proof with your customers and manage devices, users, and deploy workflows remotely.
Scan the order barcode or open the order on screen to trigger the recording.
Pack the way you always do. vAudit records the packing process in the background.
Show everything in frame: the items, the packing materials, any swaps you make, and the sealed box.
Scan the order ID again or mark it complete on the OMS screen to stop the recording.
During disputes, open that order on cloud by searching for the order ID to review or share the video.
Barcode/screen based Recording Triggers
Start the recording from an order ID scan or an OMS, WMS, or ERP screen instead of operating the camera by hand.
Timestamped Images
Capture timestamped images on an item barcode scan during video recording for additional proof.
Automatic Markers on Video
Use item-scan events as markers in the video to instantly locate a specific item packing from the video.
Cloud Storage
Store, retrieve, and manage all the video recordings and devices on vAudit Forge, the cloud platform of vAudit.
Shareable Video Links
Share the video as a link to your customer or marketplace to resolve any missing item disputes.
With vAudit, missing-item and wrong-item claims close faster. If the pack was correct, the video shows it, and the refund or reship never goes out. If it wasn’t, you can see which step went wrong and fix that step before the next order hits it.
SOC 2 certified cloud platform
vAudit Forge is a SOC 2 certified cloud platform with role-based access and activity logs. Your order packing video and additional images are stored with enterprise level security.
The vAudit packing recorder records the order fulfillment recording and shows how an order was handled during packing. Each video is linked to an order ID or any other unique identifier, so you can retrieve the exact video instantly. Ecommerce sellers use it during customer claims or when a packing mistake needs review.
The packing recorder should capture enough of the process to explain that every step of the packing SOPs were duly followed.
The video should also show the following:
The packing video should be clear enough for someone who wasn’t at the pack station be able to watch it and understand what happened.
A packing recorder records one packing session. CCTV records a larger area continuously, for security and general monitoring. Finding something on CCTV means identifying the camera, ascertaining the timeline during which the order was packed.
On the other side, the vAudit packing recorder links the video with the order ID, so you can locate the video by searching for the order ID.
vAudit packing recorder gives you the exact packing video for the disputed order. During a missing item claim, you can pull up the video and review it. If the video shows the missing item going in the parcel, then you are clear of any charge and can turn down the refund or replacement request.
For wrong item claims, you must review the entire packing video for that order and verify the variant that was packed.
So, vAudit packing recorder helps you verify the footage before approving refunds or replacements.
A packing recorder should make both the recording and the retrieval easy. Here are some aspects you must look for when choosing a packing recorder for your pack station.
