When a customer says, “the box was empty,” who has to scramble? This use case is for the frontline defenders of fulfillment truth, across CX, QA, and fraud ops.
Every day, refund claims come in, the CX team has no way to know. The support agent scrolls Slack. QA checks a scale log. Someone opens CCTV that doesn’t show the seal. Nothing syncs. And the refund gets paid.
You lose time. You lose margin. You lose trust.
Match weight to video. Prove every shipment.
vAudit lets you pair video footage of packing and sealing with the final box weight at the exact second the order leaves the station. Now, when a refund claim hits:
No confusion. No over-refunds. Just evidence.
Most teams rely on weight records in their WMS or scale logs. But those don’t show what was in the box. vAudit changes that by recording the packing of the order + seal moment with the exact box weight at exit. It’s tamper-evident, timestamped, and shareable.
See exactly what was packed, sealed, and weighed. vAudit links the packing video and scale data so you can prove every shipment left intact and share that proof instantly across teams.
Video-to-Weight Sync
Link seal footage with final scale readout in dashboard.
Order ID Lookup
Pull video + weight by order ID or timestamp in seconds.
Box Seal Confirmation
Watch the final packing step. Prove the item wasn’t removed.
Audit Clip Export
Share footage + weight combo with legal, CX, or 3PL partners.
Role-Based Access Logs
Every clip view and export is logged. SOC-2 ready by default.
vAudit captures the packing video, links it to the scale weight, and makes it searchable by order ID, so your team can resolve disputes with evidence, not guesswork.
Order Packed
Camera records box as last item added
Box sealed
Scale logs final weight
vAudit syncs video recording + weight by timestamp
CX or QA searches by Order ID → exports proof
Disputes closed, fraud flagged, revenue protected
Want to prove every box left sealed and complete?
vAudit improves your fraudulent refund claim rate by linking final box weight to verified pack-out footage.
vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.
Here’s what internal teams often say, and how champions handle it:
SOC 2 Compliant Infrastructure
Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.
This isn’t passive surveillance. It’s purpose-built proof.
You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very first shipment.
See how your team can verify sealed orders with video + weight and close cases with proof.
Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.
