Shipping Claims

Resolve Missing Item Claims In Seconds With Proof

Missing item claims drain time, margin, and trust. vAudit captures the full packing process and links video to each order, so CX and finance teams can instantly confirm what was packed and shut down false claims before they escalate.

Defend your CX, protect your margins, and reject bad claims fast.

Who Deals with False Shipping Refund Claims?

If refund chaos hits your desk, this is built for you. Whether you’re leading CX, protecting margins, or investigating fraud, vAudit gives each role exactly what it needs to act fast and back it up with proof.

CX Leads

Tired of typing “We’ve escalated your ticket”? Now send order ID linked video proof to back your decision in 2 clicks.

Finance Controllers

Overseeing tens of thousands in refunds? Slash margin leakage with defensible denials backed by time-stamped evidence.

Returns & Fraud Analysts

Chasing refund abuse? vAudit stops the guesswork. Just search by order ID, watch the packing video, and decide.

Fulfillment QA Managers

Ensure SOP adherence and shield your packers from blame with the order ID linked pack video that tells the truth.

Another Refund, No Proof. Sound Familiar?

It starts with a customer email: “Item not received.” You scroll Slack threads, check spreadsheets, ping the warehouse… and still have nothing conclusive.

Agents burned out by repeat disputes

Finance frustrated by refund policy abuse

Ops blamed for things they didn’t miss

Brand trust eroded with every false payout

Stop guessing. Start resolving with vAudit’s order ID linked proof of pack that speaks for itself.

Search the Order. Watch the Pack. Stop the Refund.

You don’t need to guess. You don’t need to ask Ops. You don’t need to apologize. Now you can:

Type an order ID

Watch the exact packing session

See if the item was packed or not

Make a confident call in seconds

This isn’t CCTV. This is a refund-defense tool your CX and finance teams will actually use.

This Isn’t CCTV. It’s Proof With Context.

Most tools give you footage or photos. But they don’t give you answers.

What Powers the Proof?

Real proof needs real infrastructure. These features do more than support your workflow, they protect your process, your team, and your bottom line.

Smart Search

Find videos by order ID, station, or timestamp. Even without integrations.

Secure Sharing

Create encrypted links for chargeback response or legal audit. No downloads needed.

Claim Workflow Tags

Flag footage as “Approved,” “Rejected,” or “Pending” with one click.

Audit Log Access

Track who viewed, when, and how decisions were made. Great for finance/legal.

Role-Based Permissions

Ensure only the right people see the right orders. Full compliance, zero exposure.

Where vAudit Fits in Your Shipping Claim Resolution Workflow?

Whether you’re running a fully integrated CRM flow or working standalone, vAudit fits right in. It connects packing footage to every refund decision. No extra steps, no system overhauls.

Still relying on guesswork to approve returns?

Order packed

Footage auto-tagged to Order ID

Refund claim filed in a customer service platform or any other ticketing software

Agent clicks link to view video

Confirms item packed or missing

Decision logged or shared

Outcome tracked for reporting or dispute defense

Integrations or no integrations, start getting proof from day one.

From Gut Calls to KPI Gains

These aren’t soft metrics. They’re real shifts you’ll see in your dashboard and bank account.

Tickets closed with video proof

Increase in refund reversals

Minutes for resolving tickets (from 3 days)

Are You A Fit for This Use Case?

This isn’t for everyone. These checklists help you see if vAudit fits your flow, or if your current setup already gets the job done.

You’ll get immediate value from this if:

You process 100+ orders per day
Your CX or finance team handles refund claims
“Missing item” is a top refund reason
You operate in fashion, electronics, or supplements
Your chargeback losses exceed $2K/month

This isn’t for you if you…

You don’t process refund claims due to “missing items”
You ship under 50 orders/day with low fraud exposure
You don’t have pack stations with camera visibility
You only review disputes after 14+ days
Your team doesn’t manage chargebacks or escalations

Do you think vAudit can help manage your shipping claims?

What Teams Ask And How We Answer

Different teams push back for different reasons and that’s totally fair. But once they see how vAudit actually fits their world, the story changes.

“We already ask packers to take photos.”

Reframe: Photos lack context, timestamps, and order linkage. Video shows what was packed, not just what was visible.

“This will create privacy or storage issues.”

Reframe: Footage is order-linked, not person-tracked. Data is encrypted, access-controlled, and deletion policies are flexible.

“What’s the actual ROI?”

Reframe: One reversed $150 refund per day = $3,000/month. Add chargeback wins, CX time savings, and it pays for itself.

“Will I get blamed if something’s missing?”

Reframe: vAudit is proof for you, not against you. It shows what you packed.

Security That Earns IT And Legal’s Trust

Clear policies, smart safeguards, and built-in controls keep your team protected. Everything is private, secure, and ready for audits from day one.

All footage is encrypted at rest and in transit. No unauthorized access.

Only approved teams (CX, Finance, Legal) can view and share videos.

Keep only what’s needed. Set rules based on claim timelines or audit needs.

Track every view, share, and action on every video.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

What Happens in the First 30 Days with vAudit

The first month with vAudit isn’t about learning a new tool. It’s about seeing change happen fast. This is what real adoption looks like.

Week 1

Setup 1–2 cameras at key pack stations

Week 2 - 3

CX or Claims team flags a disputed order

Week 3

Claim packet submitted to insurer or carrier with video proof

Week 4

Process refined: tagging SOP updated, more staff looped in

Your ROI starts with the very first video.

Still Wondering About Claims, Setup, Or Access? Let’s Clear It Up.

Will our carriers or insurers accept video as proof?

Yes. When paired with timestamps and pack context, video speeds approvals and is accepted by most major insurers and carriers.

How do we find the right clip without integrations?

Use filters by date, pack station, or manual tag. Our tagging SOP makes it easy to isolate the shipment in minutes.

How secure is the footage?

All footage is read-only, access-logged, and time-stamped. Admins control visibility per team, and everything is audit-traceable.

What if the footage shows a packing error?

Then you’ve found the root cause before finance pays out. It’s better to know than assume.

How fast can we start seeing results?

Most customers win or close a claim within 14–20 days of setup. You only need 1–2 stations to start.

Prove Your Next Claim In 10 Minutes.

Stop hoping your claim will be accepted. Start showing proof. Fast.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases That Deliver Fast ROI

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Resolve complaints fast using order-linked footage

Get video proof for every packed order with no manual work

Trace errors to exact steps using packing footage