Built for teams who need fast, video-backed proof to fight retail return fraud, settle disputes, and protect margin.
Show video proof to reject false claims and stop refund abuse before it hits your bottom line.
Equip agents with evidence to resolve disputes
Catch swaps and verify unpacked items on the spot
Your CX or finance team gets another refund request. The customer says the item was missing. The box’s already been discarded. There’s no proof either way. Now it’s up to…
Meanwhile, the fraudster walks away with the item and the refund.
With vAudit, your team can:
Other tools watch. vAudit remembers and proves.
Return fraud costs you time and margin. vAudit turns every return into searchable, tamper-proof video proof, ready to defend every refund.
Smart Footage Tagging
Auto-index return station videos by timestamp or station ID. No extra work.
RMA Video Lookup
Search by return ID, time, or location. Find the exact footage in seconds.
Role-Based Access Control
Finance, CX, and Legal see only what they need with full activity logs.
Immutable Audit Logs
Every review, tag, and denial are documented for compliance and defense.
Face Masking (Optional)
Keep unpacking staff anonymous in footage. Privacy safe, legally clear.
vAudit closes the gap between the return station and support. No delays, no second-guessing. Plug it into your existing tools or run it standalone to verify every return fast and stop retail return fraud at the source.
Return received at station
Unpacking auto-recorded by vAudit
Timestamp tagged + saved in dashboard
CX or finance team receives refund claim
Team pulls footage by RMA/time
Approve or deny with full confidence
Still relying on guesswork to approve returns?
vAudit doesn’t just record, it drives real results where it counts. Slash retail return fraud, speed up resolutions, and back every denial with confidence.
This isn’t for everyone. These checklists help you see if vAudit fits your flow, or if your current setup already gets the job done.
Different teams push back for different reasons and that’s totally fair. But once they see how vAudit actually fits their world, the story changes.
Result: Works even without integrations.
Clear policies, smart safeguards, and built-in controls keep your team protected. Everything is private, secure, and ready for audits from day one.
Footage is tied to orders, not employees. Faces can be masked, and access is tightly controlled.
Only authorized users can view or search. Everything is logged, so nothing slips through the cracks.
Footage is encrypted, time-stamped, and SOC-2 aligned. You’re covered for audits, disputes, and legal checks.
Role-based permissions with view-only access. No external sharing. Footage stays where it belongs.
SOC 2 Compliant Infrastructure
Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.
“You control the footage. We control the risk.”
From setup to impact in just four weeks. Teams start with a simple camera install and end the month catching retail return fraud, clearing up claims, and showing real ROI. No IT headaches, just results.
ROI becomes visible to leadership
Want to stop refund fraud before it hits your bottom line?
Let us show you exactly how brands are using vAudit to deny fraudulent returns with visual proof in minutes, not weeks.
Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.
