Packing Video Proof

Automated Ticket Tagging With Packing Video Proof

vAudit connects packing videos to support tickets the moment an order issue is reported. CX agents get direct access to order ID–linked pack video without chasing warehouse teams. This replaces guesswork with instant context for handling damage, missing item, and shipping complaints.

Let agents resolve tickets with visual proof.

Built for CX Teams Tired of Ticket Ping-Pong

If your agents spend more time hunting for proof than solving problems, this is for you.

Support Agents

Tired of guessing what really got packed?

Now

Pull the exact moment on video in seconds.

CX Managers

Buried in refunds, repeat complaints, and team burnout?

Now

Close tickets faster and with full confidence.

Training & CX Ops Leads

Struggling to coach agents with unclear SOPs?

Now

Use real footage to train from actual customer claims.

3PL Partners

Getting blamed for issues you can’t prove?

Now

Share visual proof to defend SLAs and reduce churn.

When Every Refund Ticket Turns Into a Detective Mission

Your CX agents weren’t hired to play warehouse investigator but that’s what manual claims force them to become.

Manual ticket reviews eat up 15–30 mins each

CX is stuck waiting on updates that delay resolution

Over-refunding due to lack of packing video proof

Get packing video proof so CX stops guessing.

Search Any Order. Watch the Exact Packout.

CX agents can now pull visual proof in seconds. No Slack, no warehouse pings, no delays.

This unlocks:

Instantly link order IDs to match packout video.

Search in vAudit by order number, station, or timestamp.

Watch the item being packed and sealed, right from your support workflow.

Manual Guesswork Out. Packing Video Proof In.

Unlike static CCTV, vAudit tags each order to the exact video clip, instantly viewable by support.

The Tools That Make Packing Video Proof Work for Support

Each feature is tuned for CX speed, clarity, and control.

Smart Order Lookup

Type in an order number and instantly pull the matching video

Claim Tagging

Tag clips with “Item Missing,” “Wrong Item,” etc.

QA Tagging Panel

Copy/paste links to use in Zendesk, Gorgias, or internal notes

Packing Video Proof That Closes Tickets Fast

vAudit turns support tickets into visual proof workflows so agents spend less time investigating and more time resolving.

CX agent receives a support ticket (Zendesk/Gorgias)

Ticket has order ID auto-linked to packout video or agent pastes ID into vAudit

Agent views the clip, tags claim (“Item Missing,” etc.)

Agent replies with link + visual summary

Ticket closed or escalated with full proof log

Back every response with video proof.

What Happens When Every Ticket Has Packing Video Proof?

Support stops scrambling. Escalations drop. Customers trust faster answers. vAudit makes it automatic and the results speak for themselves.

Minutes for CX ticket resolution (from 30 minutes)

Decrease in escalation frequency

Saved from prevented refunds (per month)

Is This the Right Fit? Here’s When It’s Not.

vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.

You’ll see value fast if you…

vAudit isn’t a fit if…

Fit the profile? See vAudit in action.

Common Pushbacks And How Teams Overcome Them

Here’s what internal teams often say, and how champions handle it:

“We already handle this manually.”

That’s the problem. Manual = slow + inconsistent. This makes validation instant.

“Do we need to integrate with Zendesk?”

No integration needed. Just search and paste the link. Low lift, high proof.

“Sounds like one more tool to train on.”

It’s just a search bar and a link faster than your current lookup flow.

Secure. Compliant. Role-Controlled.

From access logs to legal defensibility, vAudit protects your workflows and your customer data.

All videos are time-stamped, encrypted, and access-controlled, ensuring audit trail integrity.

Only approved users can view or export packing footage.

QA and Finance get compliant records with playback, notes, and timestamps.

Share footage without exposing the full system

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

What Happens in Your First 30 Days?

You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very first shipment.

Week 1

Launch pilot. Agents start using vAudit for select order IDs.

Week 2

20% faster resolution time visible on flagged refund tickets.

Week 3

Training expanded. Agents handle “item missing” claims in under 5 minutes.

Week 4

Escalation rate down 40%, team shares success clips in standups.

Quick Answers Before You Commit

Does this need to integrate with Zendesk or Gorgias?

Nope. Start standalone. Just search an order ID and copy the link into your support ticket manually.

What about compliance? Can we show video to customers?

Yes. vAudit is SOC-2 compliant and video contains no personal data. Only authorized users access it.

Do agents need to log into a new system?

No new login needed. A simple dashboard, one search bar, and a playback screen. Training takes 5 minutes.

What if we don’t have packing cameras yet?

This use-case requires video to be captured. If you don’t record packout footage, this one’s not a fit (yet).

Can we test this before rolling out?

Absolutely. Run a pilot with 5–10 recent tickets and validate results in under a week.

Will this replace our CX tools?

No. It upgrades them. You’ll keep your support stack, vAudit just brings the packing visual proof layer.

Book a Demo to See Packing Video Proof in Action

Let us show you how support agents resolve refund claims 5× faster with just one video link.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Monitor packing quality across all fulfillment sites

Add footage to help support teams resolve faster

Resolve complaints fast using order-linked footage