If your agents spend more time hunting for proof than solving problems, this is for you.
Your CX agents weren’t hired to play warehouse investigator but that’s what manual claims force them to become.
Get packing video proof so CX stops guessing.
CX agents can now pull visual proof in seconds. No Slack, no warehouse pings, no delays.
Unlike static CCTV, vAudit tags each order to the exact video clip, instantly viewable by support.
Each feature is tuned for CX speed, clarity, and control.
Smart Order Lookup
Type in an order number and instantly pull the matching video
Claim Tagging
Tag clips with “Item Missing,” “Wrong Item,” etc.
QA Tagging Panel
Copy/paste links to use in Zendesk, Gorgias, or internal notes
vAudit turns support tickets into visual proof workflows so agents spend less time investigating and more time resolving.
CX agent receives a support ticket (Zendesk/Gorgias)
Ticket has order ID auto-linked to packout video or agent pastes ID into vAudit
Agent views the clip, tags claim (“Item Missing,” etc.)
Agent replies with link + visual summary
Ticket closed or escalated with full proof log
Back every response with video proof.
Support stops scrambling. Escalations drop. Customers trust faster answers. vAudit makes it automatic and the results speak for themselves.
vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.
Here’s what internal teams often say, and how champions handle it:
From access logs to legal defensibility, vAudit protects your workflows and your customer data.
SOC 2 Compliant Infrastructure
Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.
You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very first shipment.
Absolutely. Run a pilot with 5–10 recent tickets and validate results in under a week.
No. It upgrades them. You’ll keep your support stack, vAudit just brings the packing visual proof layer.
Let us show you how support agents resolve refund claims 5× faster with just one video link.
Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.
