Packing Recording

Every Box. Sealed, Weighed, Proven.

vAudit pairs packing video with the exact weight at the moment of sealing, both linked to the order ID. When tampered box claims come in, CX and finance teams can instantly confirm whether the package was complete and untampered at handoff, stopping fraudulent refunds before they cost you.

Reject false tamper claims with proof: video + final box weight.

We Built This For The People Who Get Blamed First

When a customer says, “the box was empty,” who has to scramble? This use case is for the frontline defenders of fulfillment truth, across CX, QA, and fraud ops.

CX Escalation Teams

You handle fraud refunds daily.

Now you can show the sealed box and final weight. No guessing, just proof.

Pain

Refund Analysts

You need more than logs.

vAudit pairs footage with weight so every claim gets resolved with facts, not fear.

3PL Ops Leads

You’re balancing brand and shipping

This gives you shareable, defensible footage before a dispute becomes a loss.

When You Have No Proof, You Just Pay

Every day, refund claims come in, the CX team has no way to know. The support agent scrolls Slack. QA checks a scale log. Someone opens CCTV that doesn’t show the seal. Nothing syncs. And the refund gets paid.

“Box was empty.”

“One item was missing.”

“It was resealed when it arrived.”

You lose time. You lose margin. You lose trust.

Match weight to video. Prove every shipment.

Prove Every Box Was Packed And Sealed Correctly.

vAudit lets you pair video footage of packing and sealing with the final box weight at the exact second the order leaves the station. Now, when a refund claim hits:

You can see the full packing session

Confirm every item was included

Match the final weight to what was shipped

Share that clip + weight instantly with CX, legal, or the platform

No confusion. No over-refunds. Just evidence.

Weight Logs Alone Aren’t Proof. Combine Video + Data To End Doubt.

Most teams rely on weight records in their WMS or scale logs. But those don’t show what was in the box. vAudit changes that by recording the packing of the order + seal moment with the exact box weight at exit. It’s tamper-evident, timestamped, and shareable.

What Powers This Use-Case

See exactly what was packed, sealed, and weighed. vAudit links the packing video and scale data so you can prove every shipment left intact and share that proof instantly across teams.

Video-to-Weight Sync

Link seal footage with final scale readout in dashboard.

Order ID Lookup

Pull video + weight by order ID or timestamp in seconds.

Box Seal Confirmation

Watch the final packing step. Prove the item wasn’t removed.

Audit Clip Export

Share footage + weight combo with legal, CX, or 3PL partners.

Role-Based Access Logs

Every clip view and export is logged. SOC-2 ready by default.

Prove Box Integrity With Synced Video And Weight

vAudit captures the packing video, links it to the scale weight, and makes it searchable by order ID, so your team can resolve disputes with evidence, not guesswork.

Order Packed

Camera records box as last item added

Box sealed

Scale logs final weight

vAudit syncs video recording + weight by timestamp

CX or QA searches by Order ID → exports proof

Disputes closed, fraud flagged, revenue protected

Want to prove every box left sealed and complete?

Reduce Your Fraud Claim Rate

vAudit improves your fraudulent refund claim rate by linking final box weight to verified pack-out footage.

Drop in fraud claims

Hours for resolving claims (From 3 days)

Reduction in investigation time

This Isn’t for Every Workflow And That’s Okay

vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.

You’ll see value fast if you…

You ship 1,000+ orders per day
You’ve had “box arrived empty” or “missing item” disputes
You manage high-value or multi-item shipments
You operate in fraud-prone geography or use COD
Your CX, QA, or finance team handles escalated refund claims

vAudit isn’t a fit if…

You don’t capture box weight at pack-out
You ship <500 orders/day or low-value items
You don’t face refund fraud or dispute pressure
Your pack stations lack camera visibility
You can’t link timestamps from scale + video

Fit the profile? See vAudit in action.

Common Pushbacks And How Teams Overcome Them

Here’s what internal teams often say, and how champions handle it:

“We already track weight in our WMS.”

True. But that doesn’t show if the right items went in. Pairing weight with video tells the full story.

“Can we pair video with weight manually?”

Yes, start with high-value SKUs. Timestamp logs let you match them quickly, even pre-integration.

“Too much effort to connect weight and video.”

Start simple. 10 minutes a week reviewing high-risk orders can save thousands.

Built for Audits. Trusted in Disputes.

Gain complete control over sensitive shipment footage with vAudit’s secure, audit-ready video platform. Designed for compliance, trusted in disputes.

Role-based permissions ensure only authorized users can view or export footage.

Every view, share, or export is logged, ready for compliance or legal review.

Footage is timestamped, tamper-evident, and stored in SOC-2 compliant environments.

Video and weight are order-linked, not customer-linked. Safe for legal and IT use.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

Visual Proof Of Packing – From Day 1

You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very first shipment.

Week 1

Install camera + timestamp overlay at pack station

Week 2

Pull clips for 5 refund disputes

Week 3

Share footage + weight snapshot with finance/CX

Week 4

Set up review cadence for high-risk orders

Quick Answers Before You Commit

Do I need integrations to try this?

No. You can start with timestamped footage + manual weight capture. Ideal for pilot runs or high-value disputes.

Can this footage be used legally?

Yes. Video + timestamp + weight logs form an evidentiary-grade audit trail. SOC-2 storage and role-based access ensure legal defensibility.

What if our CX team doesn’t check footage?

That’s fine. Escalation teams or fraud specialists can use it selectively, especially for disputed or high-ticket claims.

Isn’t this just a CCTV camera?

CCTV captures the room. vAudit shows the exact pack moment, links it to a weight, and creates a searchable trail.

How fast can I see results?

Within one week. Clients often reverse refund decisions within days by using vAudit clips and scale logs.

Resolve Refund Fraud In Seconds, Not Days

See how your team can verify sealed orders with video + weight and close cases with proof.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Capture product condition before handoff to carriers

Spot items that skipped scanning but were packed

Use verified footage in case of legal or SLA issues