Order Packing Video Recording

Fight Chargebacks With Timestamped Order Packing Video

vAudit links every order to timestamped packing video, giving CX and finance teams the visual evidence they need to win disputes, cut refund losses, and defend margins.

Instant video proof for every disputed shipment.

You’ve Lived The Pain. This Is Built For You.

If you’ve ever eaten a chargeback loss or spent hours digging for packing proof, this was designed with you in mind.

CX & Support Leads

Pain

You handle floods of ‘item not received’ claims

With vAudit

Now you can pull the packing video in seconds and stop guessing.

Finance & Chargeback Analysts

Pain

You lose margin without proof.

With vAudit

You submit timestamped footage.

Ops & QA Managers

Pain

You’re blamed for errors with no evidence.

With vAudit

Now you can verify packing SOPs and coach from real clips.

IT & Legal Gatekeepers

Pain

Worried about privacy or security?

With vAudit

vAudit is event-triggered, SOC-2 compliant, and access-controlled.

Still Fighting Chargebacks Without Proof? You’re Guessing.

Every week, your CX or finance team gets hit with tickets. And what happens next? You waste hours piecing together Slack threads, reviewing warehouse footage, and pulling screenshots that don’t prove anything.

CX refunds customers just to move on

Finance writes off the loss as a cost of doing business

Packers get blamed for mistakes they didn’t make

QA teams can’t coach. There’s no visibility

It’s not just frustrating. It’s broken.

Stop guessing. Start proving every packout.

Search the Order. Watch the Pack. Send the Proof.

vAudit makes your team instantly capable of defending any chargeback with video evidence. No delays and no guessing.

Search any order ID to instantly view its packing video

Review high-value disputes with timestamped footage

Resolve “missing item” claims by sharing visual proof

Coach packers using real clips from actual errors

From claim to clip in under 15 seconds. Proof that changes the outcome.

This Isn’t Just Video. It’s Visual Proof on Demand.

Everyone thinks they’ve “solved” chargeback defense with support screenshots or CCTV. But those weren’t built for accountability. vAudit rewrites the workflow with automated order packing video recording.

The Tools That Turn Footage Into Financial Wins

Each feature is built to resolve one real-world pain in the chargeback workflow, from CX claims to audit reviews.

Order ID Search

Instantly locate the exact packing video tied to any chargeback.

Timestamped Clip Preview

Jump to the exact moment the item went into the box.

Shareable Video Export

Download or link footage for processors or internal use.

Pack Station Logs

Footage indexed by camera, user, and time.

Seamless From Scan to Resolution. Here’s How vAudit Fits In Your Workflow.

vAudit doesn’t disrupt your existing process, it slots into the exact moment chargebacks usually become chaos. Here’s how it works in your daily ops:

Order Picked

Item sent to pack station

Order Scanned at Pack Station

Scan triggers vAudit to start recording

Packing Session Captured

Entire pack is tagged to the order ID

Footage Auto-Indexed

Video stored, searchable by order ID or timestamp

CX or Finance Flags a Chargeback

They search by Order ID

Video Pulled Instantly

Exact moment of packing is previewed and exported

Dispute Resolved

Video proof submitted, refund blocked, margin protected

Put packing proof right where your workflow needs it.

The Metrics That Actually Moved

When vAudit is live at the pack station, the numbers shift fast. This isn’t just a workflow tweak, it’s measurable performance lift powered by automated order packing video recording.

Win rates in disputes

Faster CX resolution time

Decrease in dispute investigation time

Is This the Right Fit? Here’s When It’s Not.

vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.

vAudit is a fit if…

You handle 500+ orders/day with human packing involved
Your CX team resolves refund claims or “item not received” issues
You’ve been hit with SLA penalties or chargeback losses recently
Your team uses Slack or CCTV to trace pack station events
You’ve had to approve refunds without footage to verify accuracy

vAudit isn’t a fit if…

You fulfill fewer than 200 orders/day
Your packing is fully automated with no human touch
You don’t allow cameras at pack stations
Your CX team never investigates refund claims
Your IT/legal teams prohibit visual data retention (even with SOC-2 compliance)

Fit the profile? See vAudit in action.

Common Pushbacks And How Teams Overcome Them

Your team will have questions. Good ones. Here’s how real champions handle them with facts, not fiction:

“Another tool for my team?”

No, it replaces the hardest part. Pull proof in 10 seconds, not 10 Slack threads.

“This won’t help unless we check every order.”

You don’t need to. Search by SKU, rep, or issue and spot-check efficiently.

“We haven’t budgeted for this right now.”

You’re already bleeding money. One reversed chargeback pays for vAudit 10x over.

Secure. Compliant. Role-Controlled.

vAudit doesn’t just record video, it protects your teams, data, and reputation. From legal disputes to audit reviews, every clip and action is encrypted, access-controlled, and traceable.

All videos are time-stamped, encrypted, and access-controlled, ensuring audit trail integrity.

Only approved users can view or export packing footage.

QA and Finance get compliant records with playback, notes, and timestamps.

Share footage without exposing the full system

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

What Happens in Your First 30 Days?

You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very first shipment.

Week 1

Install 1 camera + tag a pack station

Week 2

First refund or chargeback matched to video

Week 3

QA team begins spot-checking high-risk SKUs

Week 4

Win your first chargeback or reverse a refund

Most teams resolve their first refund ticket within 10 days.

Quick Answers Before You Commit

Do we need to integrate with anything to try this?

Nope. Install one smart camera and scan Order IDs. vAudit starts working day one—no integrations or dev work needed.

What does setup actually look like?

Place one camera at your busiest pack station. Tag an Order ID. That’s it. You’ll have searchable, timestamped footage by lunch.

How do teams find video for a specific order?

Just search by Order ID in the dashboard. You’ll see exactly when the item was packed—no footage scrubbing.

Who can see the footage? Is it secure?

Role-based access only. Every search and share is logged. SOC-2 ready, with no always-on surveillance.

Will this actually help us win chargebacks?

Yes. Clients using vAudit for chargebacks have reversed 30–50% more disputes by attaching visual proof to claims.

How long does it take to see value?

You’ll likely resolve a claim with video proof in your first week. That single win often pays for the first month.

See the Chargeback. Watch the Pack. Win It Back.

You’ve seen how vAudit turns vague chargeback claims into defendable proof. Now, see it for your own orders.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Resolve complaints fast using order-linked footage

Use verified footage in case of legal or SLA issues

Decide refunds with verified order footage