Fulfillment Accuracy

Turn Fulfillment Accuracy Into Brand Loyalty.

vAudit helps premium brands achieve fulfillment accuracy while proving care with visual proof of pack. Avoid disputes and turn the post-purchase moment into a trust-building advantage.

Prove your packaging quality. Win NPS, reduce complaints.

Made For Brands That Sweat The Details

vAudit is built for live support teams who need to get answers fast before the customer starts explaining. If these sound like your agents, you’re in the right place:

Goal

Own customer trust, loyalty, and retention goals.

The vAudit Benefit

Use vAudit to prove care and precision, even when customers push back.

Goal

Handle refund requests, complaints, or escalations.

The vAudit Benefit

Instead of apologies, show what really happened and earn a faster close.

Goal

Need to know what was packed, not guess.

The vAudit Benefit

Watch the video, resolve the case, or tag for SOP review.

You’re Premium… But You Can’t Prove It

You deliver a premium experience until a customer claims otherwise. When there’s no clear proof of what went in the box, even your best team can look unsure about their fulfillment accuracy. And that doubt? It costs you more than just the refund.

You refund even when you suspect you were right.

You ask the warehouse, who don’t have time to check.

You miss the moment to turn a hiccup into brand love.

Without visual proof, your post-purchase experience depends on hope. And even the best fulfillment teams look like they’re guessing.

Want to see how proof changes the conversation?

Show What Was Packed And Prove Your Fulfillment Accuracy In Seconds.

What’s Now Possible:

See on video whether the packer has inserted the thank you note before sealing the box

Verify whether the right color variant or model was packed for that order

Validate packer compliance to premium brand packing guidelines

You can confirm your fulfillment accuracy on video and share it. This is brand trust made visible.

This Isn’t Surveillance. It’s Proof That Builds Fulfillment Accuracy.

Most tools promise visibility. Few deliver certainty. vAudit gives your CX team instant, actionable proof so they stop guessing and start showing.

The Brand Care Toolkit That Ensures Fulfillment Accuracy

The features behind your post-purchase “wow” moments aren’t just about speed, they’re about fulfillment accuracy, clarity, and confidence. vAudit equips your team with the kind of proof that turns tough conversations into trust-building moments, and support calls into brand loyalty.

Smart Order Lookup

Pull packing video instantly with an Order ID.

Packing Tag Overlay

View SKU, timestamp, and station metadata during playback.

Curated Clip Sharing

Share link with role controls and expiration options.

SOP Snapshot Timeline

Visual timeline of each packing touchpoint.

Where Fulfillment Accuracy Meets Trust, and Trust Builds Brand

vAudit isn’t yet another system, it’s a connective layer between the moment of packing and the moments where customer trust is won or lost.

Order packed with premium touches

vAudit captures and tags clip by order ID

CX system checks for disputes or feedback triggers

Video retrieved and shared in CX or brand ops flow

Insights reused in loyalty winbacks, audits, or team training

Curious how it fits into your CX workflow?

What Gets Better When You Can See What Was Packed

Visual verification doesn’t just close tickets but boosts retention, reduces costs, and builds visible trust.

Reduction in unnecessary reshipments

More repeat purchase rates

Increase in CSAT scores

Is Fulfillment Accuracy Part of Your Brand Promise?

vAudit is purpose-built for CX-led, brand-forward operations where every order carries weight. It’s not for every workflow and that’s intentional. If your team treats unboxing like a moment of trust, not just logistics, this might be the fit you’ve been looking for.

vAudit is a fit if…

Handle 300+ premium DTC orders/day
Ship products with emotional or high-SKU complexity
Run branded unboxing or gifting workflows
Track NPS or use CSAT to guide retention efforts
Want CX and brand teams to work from shared truth

vAudit isn’t ideal if…

Your brand doesn’t handle >100 daily shipments
You don’t use branded or premium packaging
Your CX team isn’t involved in post-fulfillment feedback
You operate with fully automated pick-pack systems
Fulfillment errors are already tracked visually in WMS

Fit the profile? See vAudit in action.

What Teams Worry About And Why They Shouldn’t

Your team will have questions. Good ones. Here’s how real champions handle them with facts, not fiction:

“How does this help our brand perception?”

Accuracy is the baseline. Visibility is the differentiator. Showing you care builds customer confidence.

“If it’s not integrated with our CX tools, who’s going to use it?”

Anyone. Brand, support, or CX can access by Order ID. Search, watch, share.

“We already have a strong post-purchase flow.”

Then this elevates it. Adds the visual layer to prove you’re doing everything right.

Built for Trust. Compliant by Design.

vAudit doesn’t just record video, it protects your teams, data, and reputation. From legal disputes to audit reviews, every clip and action is encrypted, access-controlled, and traceable.

All videos are time-stamped, encrypted, and access-controlled, ensuring audit trail integrity.

Only approved users can view or export packing footage.

QA and Finance get compliant records with playback, notes, and timestamps.

Share footage without exposing the full system

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

The First Month Of Visible Fulfillment Accuracy Wins

From day one, vAudit brings clarity to your fulfillment flow, and by week four, it’s shaping CX, brand, and retention outcomes. Here’s what early impact really looks like.

Week 1

Week 2

Week 3

Week 4

Got Questions? We’ve Got Answers

Does this replace my CX platform or QA tools?

No. vAudit works in standalone mode. Record, tag, and retrieve packing videos via the dashboard—instant order packing verification without IT setup.

Can we use this without showing footage to customers?

Yes. All videos are internal by default. Sharing is manual, time-bound, and controlled.

What setup is required to start?

One camera per station + dashboard login. That’s it to get proof flowing.

Will this slow my team down?

Not at all. Most users resolve tickets 2x faster once they get used to searching.

Is it secure enough for customer-facing use?

Yes. Footage is stored with role-based access, audit trails, and expirable share links.

Prove Your Fulfillment Accuracy. Protect It. Show You Care.

You say fulfillment matters to your brand. Now show it. vAudit gives your team instant proof that every item shipped was packed right with the care your customers expect.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Let buyers watch their order being packed live

Show careful handling of high-touch premium orders

Share branded pack videos to build post-purchase trust