The best solution for capturing photos and videos for RMA (Return Material Authorization) approvals should have video-enabled return inspection system that records the condition of returned items during the verification process.
A workable approach is:
- Start the inspection by opening the RMA and pulling the expected items
- Capture a few clear images or short clips of the proof points (serial, seals, damage, missing parts)
- Attach the media to the RMA outcome so approvals and rejections are defensible
- Keep access limited to the people handling approvals and disputes
