Package Damage Detection

Lost or Damaged Shipments? Prove It Instantly.

vAudit records order ID–linked video at the packing station, recording the condition of every item before handoff. When a shipment is damaged in transit, finance and CX teams can submit verified packing footage as claim evidence, speeding up approvals.

Reduce claim rejection rates and recover lost value faster.

Built For The Teams Fighting Lost And Damaged Claims

vAudit is designed for the frontline teams who bear the brunt of lost or damaged shipment claims and who need clear evidence to win them.

Pain

You handle the paperwork and pressure to get claims approved fast.

Benefit

vAudit gives you video proof to back every submission, reducing denials and speeding reimbursements.

Pain

Your CX team deals with frustrated customers and carriers.

Fit

With vAudit, you can show exactly how the shipment was packed and handed off, building trust and resolving disputes quicker.

Pain

You want to ensure safe packing and hand-off.

Fit

vAudit provides a visual audit trail that protects your team from misplaced blame and helps with package damage detection.

Denied Claims. No Visual Proof. No Way For Package Damage Detection.

You packed it right. The customer says it arrived broken or didn’t arrive at all. Now your finance or CX team spends days chasing details with no clear proof.

No footage of how it was packed or sealed

Carrier blames warehouse, warehouse blames carrier

Claims rejected due to “insufficient evidence”

Support stuck assembling PDFs, photos, and guesswork

This happens weekly for many brands. It’s exhausting, expensive, and unnecessary.

Tired of losing claims without proof?

Pull the Exact Packing Video And Win the Claim

With vAudit, your claims team can search any shipment by date, order ID, or pack station and instantly download video proof showing how the item was packed, sealed, and handed off.

Find the right footage fast using timestamps, ship date, or order tag

Clip only the key 30–90 seconds needed for your claim

Export tamper-proof video ready for carrier or insurer submission

What used to take hours of back-and-forth now takes two clicks.

Not Just For Package Damage Detection. This One Wins Claims.

vAudit delivers action-ready evidence. By linking footage to specific orders, stations, and timestamps, it transforms package damage detection from guesswork into proof.

Scramble for photos and handwritten notes
Claims rejected due to “lack of evidence”
CX, Ops, and Finance stuck in Slack threads
Blame ping-pong between warehouse & carrier
Static cameras with no link to order info

Pull clean video proof in under 60 seconds
Claim include time-stamped visual records
One source of truth for claim validation
Clear chain of custody and SOP compliance
Clip indexed by date, station, and shipment ID

Features That Make Insurance Claim Support Frictionless

vAudit simplifies insurance workflows with features purpose-built for package damage detection. From insurer-ready exports and tamper-proof audit trails, your team can prove close claims with less friction.

Smart Video Filtering

Search by pack station, ship date, or time range to instantly locate the right footage for a disputed shipment.

Claim Tagging Templates

Apply reusable tags like “damaged shipment” or “lost in transit” for fast reference and retrieval during audits.

One-Click Clip Export

Download only the relevant footage segment (30–90 sec) in insurer-ready format. No editing tools required.

Role-Based Access Control

Restrict who can view, download, or share claim-related footage with logs for every action taken.

See Exactly Where vAudit Fits in Your Insurance Claim Support

When a lost or damaged item claim hits, vAudit gives your team the tools to respond with confidence. From locating the exact packing moment to exporting insurer-ready clips, every step supports faster resolutions and stronger reimbursement outcomes.

Here’s how vAudit supports a typical lost or damaged item claim, right from incident to resolution:

Claim Triggered

CX team receives a “missing” or “damaged” ticket.

Footage Lookup Begins

Claims analyst filters vAudit by shipment date and pack station.

Moment Identified

The exact packing moment is reviewed. Secure handoff or red flag verified.

Clip Tagged + Exported

Segment clipped, tagged “Claim Packet – Carrier A,” and downloaded.

Claim Packet Submitted

Video + form submitted to carrier or insurance. Reimbursement process begins.

Support every insurance claim with verified packing footage

Claims Approved Faster. Refunds Recovered. Proof Delivered.

vAudit delivers measurable impact where it matters most: accuracy, speed, and team efficiency. From reducing dispute time to increasing partial shipment precision, these results show how video proof transforms your post-shipment workflows.

Insurance claim approval rate (from 60%)

Minutes for claim prep (From 3 hours)

Claim recovery value in first 60 days

This Isn’t for Every Workflow And That’s Okay

vAudit is purpose-built for teams dealing with complex fulfillment. If your clients need clarity and your team needs proof, you’ll see value quickly. But if your workflow is simple, fully automated, or not dispute-prone, this might not be the right fit.

You’ll see value fast if you…

Handle 100+ outbound shipments daily
Submit claims to carriers or insurers monthly
Manage RMA, refund, or lost item workflows
Work with high-value or fragile SKUs
Track pack stations, shipping dates, and SOP compliance

vAudit isn’t a fit if…

You don’t record packing or shipment handoff footage
You don’t handle claims for lost or damaged goods
You rely on manual checklists or carrier processes
You don’t submit insurance or refund claims at least weekly
Your team can’t access shipment timestamps or station data

Let’s see if vAudit fits your flow

“But What If…” Objections And How We Answer Them

We’ve heard every pushback and we’ve built vAudit to answer them all.

“Our insurer doesn’t accept video alone.”

Reframe: It’s not a replacement, it’s reinforcement. Video clarifies disputes and accelerates decisions.

“Without integrations, we can’t find the right clip fast enough.”

Reframe: Filter by pack station, date, and batch. Takes under 2 minutes with SOP tagging.

“This adds another tool we have to manage.”

Reframe: Minimal setup. Dashboard only used by CX or finance. No overlap with daily ops.

Locked Down. Logged. Legally Defensible.

vAudit protects your footage, access, and workflows, so you can resolve claims with confidence and control.

Footage is protected by role-based permissions
Only authorized users can view, tag, or share

Every video tag and access session is timestamped and logged
You see who viewed what, when, and why

Custom retention duration controls per tag type (e.g., Partial-P1)
Aligns with internal policies, client contracts, or B2B audit needs

Footage is encrypted at rest and in transit
Optional watermarking for external shares

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

What To Expect In The First 30 Days?

Within the first month, vAudit equips your team to handle damaged goods claims with speed and confidence. From capturing pack footage to submitting your first video-backed insurance claim, you’ll streamline proof collection, cut support effort, and reduce rejected reimbursements without changing your current workflow.

Week 1

Week 2 - 3

Week 4

Your ROI starts with the very first video.

Got Questions? We’ve Got Answers

Can we use vAudit without integrating with our WMS?

Yes. Start standalone by tagging partial shipments manually. Integration is optional, not required.

How long does setup take at a pack station?

One smart camera installed and a manual or scan trigger usually under an hour.

How do we find footage linked to a partial?

Filter videos by partial tag (e.g., P1, P2) or Order ID in the dashboard for instant retrieval.

Who can access the footage?

Role-based access ensures only authorized staff view or share clips, with full audit logs.

Does this mean packers are under constant surveillance?

No. Cameras record only during partial packing events focused on proof, not policing.

Can partial refunds be disputed with this footage?

Yes. Many clients reduce refund claims by 30–40% after showing packing proof.

How quickly can we resolve a partial dispute using vAudit?

Typically under 5 minutes from ticket receipt to clip share, much faster than manual methods.

See Partial Packing Proof in Action. Book Your Demo Today.

You’ve learned how vAudit visually verifies every partial shipment, making disputes a thing of the past.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Disprove false claims using visual proof

Capture product condition before handoff to carriers

Use verified footage in case of legal or SLA issues