You take the blame for what a brand claims went wrong.
| Option | Evidence | Retrieval Time | Disputes | Operations Impact |
|---|---|---|---|---|
Manual checks
|
None, you rely on memory and notes. |
Slow, it becomes a floor walk and a group chat. |
You refund to end the ticket, or you argue without proof. |
More rework, more supervisor interrupts, more exceptions. |
CCTV
|
Video exists, but it is not tied to an order ID. |
Slow, someone scrubs footage by time and camera. |
Hard to prove what was inside the box, angles miss details. |
CCTV becomes a false sense of coverage. |
WMS or RMA Logs
|
Scan events show who did what and when. |
Fast to see scans, but scans do not prove condition or contents. |
Weak for “empty box,” “wrong item,” “damaged item” claims. |
You still end up re shipping or refunding to move on. |
vAudit Video Logger
|
One clip per order, tied to the order ID at the pack station. |
Search by order ID and pull the clip for CX or the client. |
Stronger chargeback and refund defense with time stamped proof. |
Less exception chaos, more coaching based on what happened. |
A customer says the wrong item arrived or the box was empty. The team has no proof tied to the order. CCTV exists, but it is not searchable by order ID, so the hunt starts. Support and ops try to reconstruct one pack from memory. Finance submits a dispute response that reads like a guess.
Multi-line orders move fast. Similar SKUs sit close. A packer thinks they grabbed the right item and the box ships. The claim shows up later. Without proof tied to the order, teams fall back to refunds, reships, and manual checks.
Supervisors can’t see what actually happened at the pack station. They rely on second-hand explanations or add extra checks that slow the line. Coaching stays generic because there’s no clear moment to point to.
The packer records the pack. They show SKU and condition before sealing.
Scan the order ID barcode to start recording. Scan again to stop.
You set retention per camera. You keep what matters for your claim window.
Support, ops, and finance search by order ID. They open the exact clip.
Share a video link when a claim starts or keep it internal.
Install the vAudit application on your desktop and connect your USB camera to start recording packing videos.
vAudit will run in the background to enable video recording.
You mount the vAudit camera above your packstation and trigger video recording from inside your existing OMS, WMS, or ERP systems.
Each pack is recorded on an overhead camera and tied to the order. Nothing is recorded outside the pack moment, and nothing is lexft to memory.
When a claim comes in, teams search by order ID and open the exact clip. No timelines. No guessing where to look.
Videos stay internal by default. A link is shared only when a claim, dispute, or chargeback needs evidence.
Retention is set per camera. You keep footage long enough to handle claims, not longer than necessary.
Leads review real packouts to spot repeat issues and coach on specific moments, not general rules.
Ops, support, and finance can review footage without stopping packers or adding checks on the floor.
saved daily by some QA leads once video is easy to pull by order
Pack-time condition proof with vAudit
Doors and panels are shown under the camera before sealing, so finish and edges are documented at the pack station.
The video shows protective materials in place before the box is closed, which helps when packaging quality is questioned.
Teams pull the order clip to confirm whether the door or panel showed visible damage before shipment.
Pricing is based on how you deploy it, like number of pack stations and sites. We do not post pricing on this page. Book a demo and we will scope it to your workflow.
It fits any volume, from a first warehouse to multi site operations. The value grows when claims, refunds, or high ticket orders grow.
One overhead camera per station is enough for the standard workflow. You can bring your own camera or use a vAudit kit.
The packer scans the order ID barcode on the picklist or pack slip to start recording. They scan again to stop, using the same barcode or a universal stop barcode.
The Chrome extension pulls the order ID from a pre identified location on an OMS or WMS page. It starts recording when the user lands on that page and stops when they move out of it.
Most teams start with a pilot on one station or one line. After the workflow is stable, they roll it out across more lanes. We will plan the timeline around peak periods.
Yes. Retention is configurable per camera, so you can match your claim window and storage needs.
You control access by role, like ops, warehouse, CX, and finance. You can keep videos internal by default and share links only when needed.
Support or finance searches by order ID, reviews the clip, then decides the next step. That can be an internal close, or a proof link shared on demand.
Built for visibility, consistency, and proof at the pack station.
Pack station count, daily order volume, and site setup.
Pack flow, camera placement, and how video is captured at the bench.
Pilot one station or lane, then expand once the flow is confirmed.
Sharing your pack station count, daily order volume, and current OMS or WMS helps us tailor the walkthrough to your setup.
