Video Capture At Order Fullfillment

Prove It Wasn’t Broken When You Packed It

vAudit records high-quality video of each order as it’s packed, capturing the item’s condition before it leaves your facility. When damage claims come in, CX and finance teams can review the footage, confirm the item’s state, and reject false claims with confidence.

Capture packing condition. Reject fake damage claims confidently.

For Teams Tired of Guessing What Really Happened

If you’re caught between refund fraud and customer trust, this is built for you.

Support Teams

Handle daily “broken item” complaints with zero visual proof. vAudit lets them check footage and close the loop instantly.

Fraud Investigators

Need evidence to fight refund abuse on Stripe, PayPal, or Shopify. Now get it in a single click export.

Ops & QA Leads

Can’t prove whether damage was pre- or post-packing. Now verify and coach with video.

Legal & Finance Stakeholders

Challenged to reverse chargebacks or prevent clawbacks. This gives defensible audit evidence they can actually use.

The Refund Claims That Drain CX And Finance

Refund claims keep coming. CX scrambles, finance pays out, and no one can prove what really happened. Without clear packing station camera proof, you’re left covering costs you may never have caused.

CX agents dig through inboxes, logs, and packing notes

Finance approves the refund just to avoid a chargeback

QA has no timestamp, no footage, no defense

Honest agents feel blamed. Fraudsters feel emboldened.

This happens daily. Especially with high-ticket items. And the longer it continues, the more margin you leak.

Still Paying For Claims You Can’t Prove?

Instantly Prove What Was Packed. No Guesswork.

With vAudit, your CX and finance teams gain a new ability:

Search any refund claim by Order ID or time and watch the exact packing footage in seconds.

This means:

You can validate missing item claims instantly

You don’t rely on memory, paper logs, or packer texts

You make confident decisions backed by visual proof

Whether it’s a $15 T-shirt or a $300 headset, vAudit shows what left the station, frame by frame.

Not Just Video. It’s Proof

vAudit isn’t a better camera. It’s a refund dispute machine built for CX.

Timestamped, searchable order-linked video
2-click retrieval of proof by CX or Finance
Immutable audit trail for every packed order
Instant footage → confident decisions → less churn
Video clips used to coach on real cases

Smart Video Capture For Order Fulfillment

vAudit enables video capture at the order fulfillment phase. It makes the footage fast to find, easy to share, and impossible to dispute. Proof becomes simple, secure, and ready when your team needs it most.

Smart Video Search

Search by order ID, pack station, or timestamp to find footage in seconds.

Secure Sharing Links

Give CX, Finance, or even the customer a link of the packing video, access controlled and traceable.

Auto-Linked Footage

Packing video is tied to order ID without needing a system integration.

View History Log

Track who viewed what and when for internal audit and security review.

CX Notes Overlay

Agents can add context notes to shareable videos for internal or customer comms.

Where Does vAudit Fits In Your Existing Process?

vAudit fits where your refund process already lives. From packing to claim review, it gives your team instant access to video proof without disrupting how you work today.

vAudit plugs right into your current refund workflow:

Order is packed and recorded

Camera captures entire process

Order ID is tagged automatically

Footage tied to transaction

Refund claim is submitted

Agent opens CRM or email

vAudit video is pulled by Order ID

Verifies item inclusion

CX or finance confirms

Claim accepted or rejected

Result stored

Decision logged, training opportunity flagged

Want to See vAudit in Your Process?

What Metrics Actually Improve (Fast)

With vAudit, false claims get stopped, disputes get overturned, and refund decisions move in hours instead of days. The numbers shift fast when you have video proof in hand.

Rejection rate for
false claims

Increase in Stripe and PayPal dispute reversals

Hours for claim resolution time, (previously, 3 days)

Are You A Fit for This Use Case?

Not every operation needs vAudit. This checklist helps you quickly see if capturing white-glove packing on video will solve real problems in your flow.

You’ll find vAudit essential if your team…

You process 100+ orders daily
You operate in fashion, electronics, or supplements
Your CX team manages refund approvals
You handle $2K+/month in chargeback losses
You’ve struggled with photo or note-based audits

This use case may not deliver impact if…

You process fewer than 50 orders/day
You don’t receive refund claims for missing items
Your team doesn’t handle chargebacks or escalations
You can’t place cameras at pack stations
You lack CX/Finance roles to review dispute footage

Wondering if vAudit fits your flow? Book a use-case fit call.

Common Concerns And How We Address Them

Your teams raise smart concerns. Whether it’s about speed, effort, or impact, these are the common questions we hear and the simple, practical ways vAudit solves them.

“We already take photos.”

Reframe: Photos miss context. Video is order-linked, timestamped, and replayable. So there’s no ambiguity.

“Manual clip retrieval takes time.”

Reframe: Smart filters and saved search templates reduce retrieval to seconds

“Our refund rate isn’t that bad.”

Reframe: Just 2% refund abuse on $5M revenue = $100K loss/year. Most of it is hidden.

Enterprise-Grade Protection For Every Click

Clear policies, smart safeguards, and built-in controls keep your team protected. Everything is private, secure, and ready for audits from day one.

Footage is recorded solely for internal use, never shared publicly without customer permission. This approach preserves trust and meets key privacy standards.

Only authorized roles can access footage, with every view and action logged. This keeps sensitive data protected and ensures audit-ready compliance.

Videos can be watermarked and shared with expiration to prevent misuse. This helps you protect brand and customer data when sharing packing proof.

All footage is encrypted in transit and at rest. Shared clips include watermarks and expiry settings to prevent misuse or unauthorized access.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

The First 30 Days: What Changes And When

Your first 30 days with vAudit will unlock clear milestones:

Week 1

Setup & Pilot

Week 2 - 3

Live Use & Early Wins

Week 4

Results Stack Up

Internal exec report delivered on fraud prevention lift

Got Questions? We’ve Got Answers

Does this work for manual packing stations?

All you need is a camera and a packer scan or timestamp tag.

What if we don’t use a CRM like Zendesk?

You can search by time and station. no integration needed to test.

Who can access the videos?

Only approved roles like CX, Finance, or QA. You control permissions.

How fast can we get started?

One pack station can be live in under 3 hours.

What’s the ROI if we’re small?

Even one prevented $100 refund per week pays for the system.

Will support reps feel “watched”?

No. Footage defends them from blame. It proves what they packed.

Want to stop refund leakage by next week?

Get a vAudit walkthrough tailored to your CX or finance team. See how to reject false “missing item” claims with video clarity

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Stop refund abuse with side-by-side pack video proof

Check if returned items match original shipments

Back claims with time-stamped visual evidence