Packing Process Video Capture

Attach Proof. Resolve Escalations in Minutes.

vAudit gives support agents access to order ID-linked video of the packing process they can attach directly to tickets. QA and finance teams get instant visual context, reducing back-and-forth and speeding up claim resolution.

Attach video to tickets. Cut delays and refund losses.

Give CX, QA, And Finance Teams The Proof They Need

If you’re constantly resolving issues without clear evidence, vAudit gives your CX, QA, and finance teams the visual proof they need to respond faster, defend decisions, and stop defaulting to refunds.

Pain

Spend time writing long justifications to defend against damage claims.

vAudit Benefit

Instantly attach video proof instead, saving time and strengthening every response.

Pain

Rely on secondhand accounts or delayed feedback to act on escalations.

vAudit Benefit

Get immediate, visual context to investigate and resolve issues faster.

Pain

Struggle to make decisions without clear, time-stamped evidence.

vAudit Benefit

Access tamper-proof video proof to support fast, defensible decisions.

Escalations Drag. Notes Get Missed. Refunds Happen Anyway.

Without clear evidence at the moment of escalation, your teams are left guessing. vAudit replaces assumptions with video proof.

Agents dig through notes and chats, guessing what went wrong.

QA and finance chase context days after the issue surfaces.

Claims sit unresolved, slowing decisions and causing delays.

Refunds go out without proof.

Ready to start proving every claim?

Capture Packing Process Video And Attach As Proof to Escalations in 15 Seconds.

No more digging through notes or relying on secondhand info. With vAudit, your team has instant access to visual proof that speeds up every escalation.

CX agents attach time-stamped packout video clips to escalated tickets

QA, finance, and legal instantly see how items were packed and handled

Everyone reviews claims with clear evidence, not guesswork or delays

Notes Create Gaps. Packing Process Video Capture Closes Them.

Most teams escalate with notes and screenshots and hope downstream teams interpret things correctly. But with vAudit, every claim comes with video clarity.

The Core Features That Power Packing Process Video Capture

These core features make it easy for CX, QA, finance, and legal teams to find, share, and act on video evidence fast. vAudit is built for speed, accuracy, and accountability in every escalation.

Smart Clip Search

Find any packout session by order ID or timestamp in seconds.

One-Click Video Link Copy

Generate a secure, shareable link that works across helpdesk and email tools.

Secure Download & Export

Save a timestamped MP4 or frame to attach in formal reviews or legal claims.

Access Logging

Track who accessed which clip, when. Critical for audits and security teams.

Role-Based Access Control

Ensure only the right reviewers: QA, finance, or legal can view sensitive clips.

Add Proof To Every Escalation Without Changing Your Workflow

From agent to reviewer, the flow stays the same. vAudit just adds proof where it’s needed most. Whether you work in Zendesk, Jira, or Confluence, the video sits right inside your normal escalation workflow.

CX agent flags a suspicious claim

Searches vAudit and copies clip

Pastes clip into helpdesk ticket or escalation form

QA, finance, or legal clicks → reviews footage

Decision made → refund denied or approved based on proof

Stop escalation delays at the source. Add instant video proof.

Escalations Resolved in Hours, Not Days

vAudit clips reduce escalation resolution time by replacing ambiguity with clarity. Agents spend less time explaining. Reviewers get instant, objective insight. Everyone acts faster with more confidence.

Increase in refund overturn rate

Hour for resolution time (From 3 days)

Reduction in ticket handling time

Are You A Fit for This Use Case?

Not every team needs vAudit, but if you manage escalated claims tied to fulfillment and refunds, this checklist will show whether it’s a smart fit for your process, tools, and team structure.

You’re a good fit if you…

Not the right fit if…

Check if your escalation flow matches this use case

Objections Are Natural. Here’s How We Solve Them.

We get it, new tools raise questions. That’s why vAudit is designed to slide into your existing workflows with minimal effort. Here’s how we address the most common concerns from CX, finance, and IT teams.

“Do I still need to write escalation notes?”

Reframe: Only briefly. The video shows the full story. So fewer words, more clarity.

“Feels like admin overhead.”

Reframe: One click. One paste. No back-and-forth. Cuts review time in half.

“Do we have to integrate with our helpdesk?”

Reframe: Not at all. Agents can paste clip links into any system you already use.

Compliance Built In. Trust Backed By Logs.

Your video evidence is protected at every stage, ensuring legal compliance and operational peace of mind.

Footage is protected by role-based permissions
Only authorized users can view, tag, or share

Every video tag and access session is timestamped and logged
You see who viewed what, when, and why

Custom retention duration controls per tag type (e.g., Partial-P1)
Aligns with internal policies, client contracts, or B2B audit needs

Footage is encrypted at rest and in transit
Optional watermarking for external shares

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

See Impact In Just 4 Weeks

vAudit delivers results fast. Within four weeks, teams streamline escalations, resolve claims faster, and reduce refund losses, often saving thousands in the first month.

Week 1

Week 2 - 3

Week 4

Clients typically cut escalation time by 60% and block $10K+ in unnecessary refunds within the first month.

Still Have Questions? Let’s Make This Simple.

Can agents do this without IT integration?

Yes. Just copy the video link or download the clip. Paste it into any helpdesk or escalation doc.

What if my team asks for proof later?

All clips are access-logged, downloadable, and tagged by claim type.

Will this slow down my team?

It speeds them up. One clip replaces paragraphs of back-and-forth.

Does this work with Zendesk or Gorgias?

Yes. Add the link or clip directly to any ticket. No integration required.

What if we already use screenshots?

Screenshots miss the moment. Video shows the whole truth in seconds.

Attach Proof. Resolve Escalations in Hours, Not Days.

Give your CX, QA, and finance teams what they need most: clarity. Stop refund guesswork with attached packout video. It takes one click to change the outcome.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Resolve complaints fast using order-linked footage

Tag support tickets with matching pack video

Let CX teams review orders before support calls