Order Fullfillment Recording

Know What Was Packed Before You Pick Up The Call

For CX teams handling live support calls, vAudit lets agents review the exact order fulfillment recording before speaking to a customer, so they’re prepared, confident, and accurate from the very first second of the call.

Shorter calls. Fewer escalations. Better support outcomes instantly.

For Every CX Agent Who Dreads Going in Blind

vAudit is built for live support teams who need to get answers fast before the customer starts explaining. If these sound like your agents, you’re in the right place:

Pain

You take a call and have no idea what the customer’s talking about.

With vAudit

You watch the box being packed before the call and respond with clarity and confidence.

Pain

High-risk tickets go sideways fast.

With vAudit

Pre-watching footage cuts call duration and defuses tension.

Pain

You train agents to prepare but give them no tools.

With vAudit

Now they can see what was packed, when, and by whom before they speak.

Your Agent’s Guess Is The Opening Line

You know the feeling: A customer calls. The agent doesn’t know what was packed. They stall. They listen. They guess. Then…

They refund to “just make it go away.”

The ticket escalates again.

QA steps in after the damage is done.

Everyone wastes time chasing what actually happened.

And the agent? They’re frustrated. They weren’t set up to win.

What if agents had the footage before they guessed?

See The Packout Before The Pickup

With order fulfillment recording, agents handle tickets with confidence. Instead of guessing, they review short packing clips to quickly verify what went into the box, resolving issues faster.

What’s Now Possible

Review footage in <30 seconds before answering the call

Spot missing items, mispacks, or proof of perfect fulfillment

Prepare call script with visual evidence in-hand

Pre-call review becomes the new SOP for confidence.

From Call Notes To Clarity With Order Fulfillment Recording

Most CX teams rely on tickets, notes, or memory before picking up the phone. But those don’t show what actually went in the box.

What Your Agent Needs Is In The Order Fulfillment Recording

vAudit is designed to fit seamlessly into support workflows, giving agents fast, focused access to the exact moments that matter in the fulfillment process.

Order ID Search

Search by order number to instantly load relevant footage.

15-Second Clip Preview

Shortened playback view jumps straight to box scan and close.

Multi-Tab Friendly UI

Review in a second tab or split screen.

Call Tagging & Clip Sharing (Optional)

Add link to CRM/ticket for fast review in follow-ups.

Order Fulfillment Recording That Fits Right Into Your CX Workflow

vAudit slides seamlessly into your support process. From ticket to call, agents use order fulfillment recording to resolve issues faster with proof at their fingertips.

Ticket Assigned

Agent gets a support ticket for refund risk or high-value item.

Order ID Pulled

Agent pastes Order ID into vAudit dashboard.

Packing Video Reviewed

They preview the footage. Box packed correctly.

Call Handled

They pick up the phone informed, calm, and clear.

Follow-Up (Optional)

Clip link added to ticket, CRM, or internal review.

What if every support call started with evidence?

What Happens To Your CX Metrics With vAudit

vAudit boosts your core CX metrics by giving agents visual proof before they pick up the call. With packing video at their fingertips, they resolve issues faster, escalate less, and drive measurable gains in FCR, call time, and CSAT.

Points lift in CSAT (within 30 days)

Escalation prone tickets resolved in 1 call

Minutes spent per refund-related calls (from 12 minutes)

Is This the Right Fit? Here’s When It’s Not.

vAudit isn’t a one-size-fits-all tool and that’s by design. It’s built for teams where speed, accuracy, and customer trust truly matter. Not sure if it fits your workflow? Here’s how to tell.

vAudit is a fit if…

You handle 100+ support calls/day with item-related issues
You’ve had angry customers escalate over refunds
You care about CSAT, FCR, and call handle time
Your team uses Zendesk, Kustomer, or a helpdesk portal
You’ve been asked to “shorten calls or improve first-call resolution”

vAudit isn’t ideal if…

You don’t take live support calls
You handle <20 refund calls per week
Your pack process isn’t recorded or tagged by order ID
You won’t allow agents to access video links
Your legal/compliance team blocks any visual audit tools

Fit the profile? See vAudit in action.

What Teams Worry About And Why They Shouldn’t

Your team will have questions. Good ones. Here’s how real champions handle them with facts, not fiction:

“Agents don’t have time to check video.”

15 seconds of video saves 5+ minutes on the call. It’s time well spent.

“Feels like overkill for small refunds.”

Use it for high-risk SKUs, VIPs, and escalations. Smart filters = smart effort.

“Another tool to learn?”

It’s just a search bar and a clip. Agents onboard in <15 minutes.

Built for Trust. Compliant by Design.

All videos are time-stamped, encrypted, and access-controlled, ensuring audit trail integrity.

Only approved users can view or export packing footage.

QA and Finance get compliant records with playback, notes, and timestamps.

Share footage without exposing the full system

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

What Happens in Your First 30 Days?

In your first 30 days with vAudit, your team starts using order fulfillment recording to prep for live support calls. Agents review short packing clips, QA tracks impact, and CX leaders standardize visual proof into everyday workflows.

Week 1

Set up 1 pack station, connect vAudit

Week 2

Agents begin reviewing 15-sec clips before live calls

Week 3

QA compares call outcomes with/without pre-review

Week 4

CX leaders roll out SOP for top-tier call types

Still Have Questions? Let’s Make This Simple.

Do we need to integrate with our CRM to use this?

Nope. Agents just enter the order ID into vAudit in a separate tab. Review footage, take the call.

Won’t this slow agents down?

It speeds up the call itself. 15 seconds upfront = 5 fewer minutes later.

What kind of tickets is this best for?

Use it for high-risk items, repeat refund offenders, or VIP customers.

Will agents remember to use it?

Yes. Add a “Video Reviewed” field to the pre-call checklist or embed a vAudit link in the ticket.

What if we don’t have enough footage yet?

Start with one camera and one high-friction workflow. Prove ROI, then expand.

Know What’s in the Box Before You Pick Up

Shorten refund-related calls by 5+ minutes. Boost CSAT. Make your support team feel confident and prepared before they even say “hello.”

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Resolve complaints fast using order-linked footage

Add footage to help support teams resolve faster

Get video proof for every packed order with no manual work