vAudit return management software captures every grading on video and enforces brand SOP checks so every return outcome is provable and repeatable.
For 3PLs and ecommerce brands running returns in-house (50+ returns per day)
Validate identity, quantity, serial, and required accessories with proof tied to the return.
Maintain throughput under SLA pressure with bench-level visibility (UPH, backlog hours, on-time SLA).
Designed for operations running meaningful daily return volume or parallel benches across shifts.
Send your returns volume and bench count. We’ll confirm fit and what you’d standardize.
| Option | Return-level proof | SOP enforcement | Retrieval and sharing | Ops visibility |
|---|---|---|---|---|
Manual checks
|
Notes only. Photos vary by operator. |
Depends on training and supervision. |
Slow. Lots of back and forth. |
Low. Hard to spot bottlenecks early. |
Standard CCTV
|
Footage exists, but not tied to an RMA. |
No. CCTV does not enforce steps. |
Slow. Scrubbing video and guessing time windows. |
Low. No bench-level metrics. |
WMS or RMA logs
|
Status updates, not defensible proof. |
Limited. Checklists rarely enforced at the bench. |
Medium. Data is searchable, proof is not. |
Medium. Some reporting, weak root cause. |
vAudit Returns Processing Module
|
Evidence bound to RMA and SKU, plus timestamps and IDs. |
Required steps and pass/fail gates per brand SOP. |
Signed links with expiry and logs for sharing. |
UPH, backlog, SLA, exceptions, lane accuracy by brand and site. |
Returns teams use the vAudit system when processed items are questioned later, grading decisions need to be reviewed, or return handling needs to be explained clearly across teams and stakeholders.
A brand or customer claims “wrong item” or “missing parts.” Teams reconstruct the return from notes and memory. Bench leads leave the floor and outcomes turn into debates.
Training becomes tribal. Brand rules change, shortcuts appear, and the same SKU gets graded differently across benches and shifts.
Load return lines and status in seconds
Recording starts on session open or first scan
SOP checklist loads, critical steps enforced
Select outcome, print label, stage, write-back
Retention, link expiry, signed links, view logs
Capture starts automatically on session open or first scan, with a live preview. Operators can take photo stills that save with the same return keys.
Each session stores the IDs and timestamps you need to pull the right proof later, including operator and station context.
Digitize brand SOPs into step by step checklists. Load the correct checklist on intake and require critical steps before operators advance. Apply brand specific condition grading with notes and media.
Validate identity, quantity, serial, and required accessories with SKU specific lists. Flag empty box, swapped SKU, tampered seal, or serial mismatch with notes and linked media.
After disposition is saved, print the right label, route the item, and hand off putaway tasks to WMS. If the network drops, capture actions locally and reconcile later with audit logs.
Set evidence retention days and link TTL by brand, generate signed deep links, and log views and purges. Track UPH, backlog hours, SLA, exception trends, and lane accuracy.
This comparison shows how returns operations typically run before vAudit returns handling system and how they look once proof and bench visibility are standardized.
vAudit returns management software helps teams reduce fraud exposure, increase returns throughput, and cut follow-up effort by standardizing bench workflows and tying proof to every return grading. The desktop app plus cloud platform makes vAudit a complete returns management system that turns returns from a cost center into a controlled, measurable operation.
and around 25% fewer return-related ticket inquiries
Faster bench flow + fewer follow-ups
reported across returns ops after implementing vAudit
More UPH without sacrificing proof quality
Built for returns ops and 3PL reporting.
This case study shows how a premium trading card seller uses vAudit returns management software to identify, review, and control return fraud for high-value items.
Proof-first returns and packing workflow
As volume increased, disputes became harder to close because authenticity, condition, edition, and completeness needed proof at the moment of unboxing and packing.
Capture unboxing end to end under a fixed camera to verify seal condition and item identifiers.
Record packing so completeness and final package state are defensible when claims appear.
Show edition and bundle completeness so gray-area disputes do not default to payouts.
vAudit returns management system is rolled out in stages so teams can validate the workflow on one bench first, then expand to additional benches and sites using the same setup and controls.
vAudit returns management software connects return proof, decisions, and outcomes across your operations, so evidence stays linked to the return record and results flow back into downstream systems without manual effort.
Sync RMAs, statuses, and decisions via APIs. If a system is closed, move data through exports and webhooks.
Send events and evidence links to ticketing, plus CSV or API exports for ERP and analytics.
Write back putaway tasks, confirmed scans, and inventory moves joined across Order, SKU, LPN, and RMA.
Webhooks for lifecycle events and evidence availability, plus schema versioning and tenant-level API keys.
vAudit returns management system protects returns evidence with controlled access, audit-ready logs, and data policies that support sharing, reviews, and compliance without added risk.
Teams evaluating a returns management system often think about bench speed, integration effort, and whether evidence can be shared safely. These concerns usually come from past experiences with manual checks, CCTV, or partial system rollouts.
Teams considering a returns management system usually want clear answers before moving forward. The questions below reflect what comes up most often during evaluation, rollout, and early use, covering pricing, scale, hardware, integrations, access control, and real-world bench scenarios.
Pricing depends on benches and volume. If you share bench count, returns per day, and brands supported, we will quote the right setup. Request Pricing
The MVP is scoped for independent 3PLs handling e-commerce returns and is designed for operations where returns run as a repeatable bench process.
Supported devices include a 2D scanner, thermal label printer, and fixed bench camera with lights. Station setup pairs devices to a Station ID and runs health checks.
Yes. You can configure evidence retention days and link TTL by brand. The system generates signed deep links with watermark and logs all views and purges.
Integrations target RMA platforms when public, self-serve APIs exist. The goal is to sync RMAs and post grading, disposition, notes, and evidence URLs back, with retries and idempotency.
Where public APIs exist, it can create putaway tasks, confirm scans, and write back moves with IDs joined across Order, SKU, LPN, and RMA, with retries and a DLQ.
The spec includes RBAC with bench scopes and client-view scopes, with optional SSO, plus access history and change logs.
Routing and label flows include fallbacks for lane-full and printer-down cases, with stored rule paths and verify scan results.
Yes. The SOP library supports versioning with approvals, rollout controls, one-click rollback, and audit logging.
Common checkpoints that de-risk rollout.
Share bench count, returns/day, and number of brands supported so pricing maps to your rollout plan.
Built for speed, proof, and auditability at the bench.
Bench count, return volume, and your current stack.
Bench flow, SOP gates, and evidence controls that fit brand needs.
RMA and WMS paths where public APIs exist, with safe rollout sequencing.
Include your bench count, returns per day, and the RMA/WMS tools you use. We will tailor the walk-through and integration paths.
