Video Proof At Packing Station

Show Customers The Moment Their Order Was Packed

vAudit captures packing footage and adds it to shipping confirmation emails, giving customers visual proof their order was handled with care. CX and brand teams use this moment to build trust, drive repeat engagement, and reduce “Where is my order?” tickets.

Turn shipping updates into moments that build loyalty.

Made For Brands That Want To Be Felt, Not Just Bought

vAudit is built for brands that want to connect, not just convert. It helps CX, marketing, and retention teams deliver proof, build trust, and create post-purchase moments customers actually remember.

Head of CX

Email Marketing Lead

Retention Manager

Legal & Finance Stakeholders

Post-Purchase Silence Is Where Loyalty Dies

Picture this: Your customer places an order… and hears nothing meaningful until delivery. No delight. No emotion. No update beyond tracking codes.

Email open rates drop.

Anxiety builds: “Did they pack it yet?”

Support tickets pile up: “Where’s my order?”

Your most emotional buyers who buy gifts, first-time, high-AOV, feel disconnected.

Without a moment that says “We care,” you lose the chance to turn a transaction into trust.

Want to show customers their order is in good hands?

Send Video Proof From The Pack Station

Now you can give every VIP or gifting customer a post-purchase moment worth sharing.

Here’s what you unlock with vAudit:

Link the actual packing clip to an order confirmation email

Let your customers see the care behind their order

Create instant trust, reduce “Where is it?” questions, and drive higher open rates

Use it on Day 1. No integrations required.

This Isn’t Just A Video Proof From The Pack Station. It’s a Moment.

Most post-purchase flows are generic, forgettable, and invisible. vAudit turns a boring email into a branded experience.

The Features That Power Video Proof From The Packing Station

These simple, focused features make it easy to capture, tag, and share the packing moments that customers remember. All designed to fit into your flow without adding extra work.

Clip Tagging

You can flag clips as VIP, Gift, or High Value, making it easy to batch-send personalized packing videos for top-tier orders.

Copyable Link

Each packing clip comes with a secure, copyable link, making it quick to manually send or insert directly into your CRM.

View History

vAudit tracks exactly who viewed each packing clip and when, giving you clear engagement insights while protecting against misuse.

Optional Branding

You can add your brand elements to the clip interface, reinforcing your identity at every step of the customer’s viewing experience.

How The Video Proof Flows From The Pack Station To Customer?

vAudit connects your packing station to your customer’s inbox without slowing anything down. Clips are captured, tagged, shared, and tracked. All flowing through your existing CX and email tools with zero disruption.

See how vAudit fits into your current CX and email stack:

Order is packed

Smart camera captures the clip

Clip tagged

Video tagged as VIP/Gift/High Value

API sends link

Video shared as link to Klaviyo or Shopify email

Email sends

The email goes out with embedded or linked video

Customer views

The engagement is tracked

Want to see packing clips flow straight to customer inboxes?

When You Add Video Proof to Your Post-Purchase Emails, These Metrics Move

A visual moment post-purchase increases excitement, satisfaction, and attention, especially when it feels personal.

Improvement in email CTR

Increase in loyalty campaign conversions

Fewer WISMO tickets

Are You A Fit for This Use Case?

This isn’t for every brand. Use this checklist to quickly see if video-packed emails and white-glove packing capture will actually move the needle in your customer journey.

You’ll get value here if:

You sell direct-to-consumer with 500+ orders/day
You run gifting, luxury, or loyalty campaigns
Your CX or CRM team manages post-purchase emails
You want click-through and NPS uplift without redesigning your tech
You’re email/SMS-savvy, but need emotional content to match

This use case may not deliver impact if…

You don’t email customers post-purchase
You sell low-emotion, repeat-commodity items (e.g., cables, printer ink)
You lack any customer list segmentation (e.g., VIPs or gift buyers)
Your brand doesn’t prioritize retention or loyalty
You ship <50 orders/day

Curious if this fits your brand?

“Won’t Customers Think It’s Surveillance?” and Other Pushbacks We’ve Solved

Learn how to confidently address common concerns from internal teams when introducing customer-facing video tools. These proven reframes turn hesitation into alignment without extra overhead.

“Will this feel invasive to customers?”

Reframe: The video shows the product, not people. It’s opt-in, shareable only when you choose and framed as care, not oversight

“We don’t have a system to send these links.”

Reframe: No problem. You can paste links into Shopify, Klaviyo, or Postscript emails manually. No dev work needed.

“Will this become another workflow for my team?”

Reframe: No. Just filter VIP or gift orders. 5 minutes a day for massive uplift.

Secure. Selective. Customer-Friendly by Design.

vAudit is built for secure, customer-facing sharing with control at every step.

Role-based permissions and a legal sign-off queue ensure only approved users can send content, eliminating risks of accidental distribution.

Auto-expiring links, watermarks, and an audit log offer full traceability and access control, even if clips are shared beyond the intended audience.

Built-in framing, cropping, and preview tools keep the focus on products, not people, ensuring employee privacy is protected.

Clip tagging and visual quality control before delivery help maintain tone, consistency, and brand integrity across every shared video.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

Your First 30 Days Of Customer Delight

Your first 30 days with vAudit will unlock clear milestones:

Week 1

First Branded Clip Goes Live

Week 2

Customer Response Begins

Week 3

Scale & Track Impact

Week 4

Test & Optimize

Got Questions? We’ve Got Answers

Will customers find this creepy or invasive?

Not at all. The focus is on the product being packed, not people. It’s like a behind-the-scenes moment of care.

Does this require new software or email platforms?

Nope. You can use what you already have, Klaviyo, Shopify Email, or Gorgias. Just paste the link.

What if we don’t want to send videos for all orders?

You don’t have to. Start with gifts, VIPs, or first-timers. Use filters to select only the right moments.

Can we add our brand style to the video or email?

Yes. You can embed in brand-designed templates or link to a landing page with your voice.

Will this take a long time to implement?

You can try it in under a day. One camera. One clip. One email. Delight instantly.

Want Customers to Say “Wow” Before Delivery Even Happens?

Give your brand a moment that customers remember.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Share branded pack videos to build post-purchase trust

Resolve complaints fast using order-linked footage

Verify inserts and SKUs in multi-item gift boxes