Shipment Monitoring

Show Every Package Left Perfect. Shift Liability Where It Belongs.

vAudit records the packing of each order, then links the footage to the order ID. CX and finance teams use this video proof to confirm item condition at handoff, resolve damage claims quickly, and push back when the issue didn’t happen on your floor.

Shift damage liability with undeniable, timestamped packing video.

For The Teams Fighting False Damage Claims Every Day

vAudit empowers the people on the frontlines of damage disputes, making shipment monitoring easier and more defensible.

CX & Finance Teams

You manage refund requests and carrier disputes, often without proof of packing condition. vAudit gives you undeniable video evidence to resolve claims confidently.

Benefit:

Fulfillment Supervisors

You oversee packing integrity and compliance yet get blamed for damage you didn’t cause. With vAudit, you prove outbound quality and protect your team.

QA Analysts

You need clear audit trails to enforce packaging standards and train teams. vAudit footage becomes your unbiased coach and audit tool.

Carrier Relations Managers

You handle claims from shippers and receivers alike. vAudit helps close disputes faster with precise timestamped video proof.

Chasing Damage Claims Without Proof

You know the scenario all too well: a customer reports a broken item. Your CX team scrambles to respond, but no footage exists to prove the package left the warehouse intact.

Support agents spend hours digging for photos or written notes.

Refunds go out “just in case,” eating into margins.

Your finance team absorbs unexpected costs with no recourse.

Carrier disputes drag on, leaving you stuck in a blame game.

Without real proof, your team loses trust, time, and money every day.

Tired of claims without evidence? See how vAudit fixes it.

Instant Visual Proof Of Perfect Packaging, Every Time

Capture and timestamp every package’s condition at packing and sealing, so you know exactly what left your warehouse intact.

What’s Now Possible:

CX or finance teams quickly retrieve video linked to any damaged order.

Easily prove to carriers or brands that damage happened post-fulfillment.

Reduce false refund payouts with irrefutable visual evidence.

More Than Photos. Video Proof For Shipment Monitoring.

Many teams rely on photos or CCTV to prove packaging condition, but they fall short when disputes arise.

The Features Behind Your Damage Dispute Defense

vAudit combines smart video capture with search, tagging, and compliance tools, giving your teams everything they need to defend against damage claims quickly and confidently.

Order-Linked Video Capture

Automatically records every packing and sealing session, linked to the specific order.

Timestamp & Carrier Label Tagging

Tags footage with time and carrier info to match claims accurately.

Searchable Video Dashboard

CX and finance teams search by order ID or damage case to retrieve footage instantly.

Secure Clip Sharing

Generate and share video clips securely with carriers or clients.

Audit Trail & Compliance Logs

Track every view, export, and access with immutable logs.

How Does vAudit Fit Into Your Packing And Claims Process?

vAudit integrates effortlessly into your existing fulfillment and claims workflows without disruption:

Order Packed and Sealed

A package is sealed under the vAudit camera at the final packing station.

Label Printed and Scanned

Carrier and order labels are scanned, tagging the video with key identifiers.

Video Automatically Stored and Indexed

Footage is securely stored, indexed by order, carrier, and timestamp.

Damage Report Raised

Customer or brand flags damage after delivery.

CX or Finance Team Retrieves Footage

The relevant video is quickly retrieved via search and used to dispute or deny claims.

Carrier Dispute or Refund Decision

Video proof supports claim denial or reimbursement request with carriers.

See how easily vAudit fits into your fulfillment flow

Clear Metrics That Prove Your Damage Defense Works

vAudit doesn’t just provide footage, it delivers results. Teams using vAudit see fewer unnecessary refunds, faster resolutions, and stronger leverage in carrier disputes.

Increase in shipping damage dispute win rate

Decrease in damage related refunds

Increase in carrier reimbursement success

Decrease in dispute resolution time

Are You A Fit for This Use Case?

vAudit is built for high-volume, hands-on shipment monitoring where damage claims are frequent and costly. If you’re managing manual packing, constant disputes, and pressure to prove fault, this solution is made for you.

You’re a good fit if you…

Handle 500+ packages daily with manual packing involved
Manage refunds or disputes related to shipping damage
Experience pressure from brands or carriers to reduce damage claims
Use photos or manual processes to investigate damages now
Want to shift liability to carriers with strong visual evidence

Not the right fit if…

You ship fewer than 200 packages per day. Volume may not justify setup costs.
Your packing process is fully automated with no human intervention.
You don’t have camera access or can’t record packing areas due to policy.
Your CX team doesn’t engage in damage dispute resolution or audit workflows.
Legal or IT teams prohibit video-based evidence or have strict compliance blocks.

Meet the criteria? See vAudit in action.

Common Questions And How We Answer Them

You’re not the only one who’s skeptical. This is one of the first things leaders want to clarify. We’ve heard the concerns about whether video actually holds weight in disputes and shipment monitoring. Let’s just say, this part won’t be a blocker.

“We already take photos of packages before shipping.”

Reframe: Photos lack context and can be manipulated. vAudit records full packing video linked to orders, making proof tamper-proof and comprehensive.

“How do we match videos to specific carrier claims?”

Reframe: Timestamping combined with pack station and carrier label scans pinpoints footage accurately to every claim.

“Can this footage be submitted as valid proof to carriers?”

Reframe: Yes. vAudit’s tamper-proof, timestamped videos are accepted as evidence in carrier disputes and payment claims.

Enterprise-grade Security That Keeps Your Data And Reputation Safe

Your video evidence is protected at every stage, ensuring legal compliance and operational peace of mind.

Role-based access controls ensure only authorized users view footage.

Immutable audit logs track every video access and export.

Event-triggered recording captures only packing moments, not continuous surveillance.

Secure shareable links with access expiry controls.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

Your First 30 Days: Visible Impact, Fast Results

See real impact within weeks, not months. From setup to stronger dispute wins, vAudit delivers fast results your ops, CX, and finance teams will feel right away.

Week 1

Install cameras at pack stations and start recording packing and sealing. No IT needed.

Week 2 - 3

CX and finance teams retrieve footage for recent damage claims and begin dispute resolution.

Week 4

Notice fewer refund payouts, faster claim closures, and early improvements in carrier disputes.

Got Questions? We’ve Got Answers

How is the right video footage matched to damage claims?

Yes, you can use vAudit standalone with just a camera and dashboard access.

How long does it take to set up?

Videos are timestamped and linked with order and carrier label scans for precise retrieval.

Is the video footage secure and compliant?

Absolutely. We use encryption, role-based access, and maintain full audit logs to meet enterprise standards.

Will my packing team feel policed by constant recording?

vAudit records only during packing and sealing, protecting workers rather than surveilling.

How much time can this save CX and finance teams?

Teams report cutting dispute resolution time by up to 3x with instant video proof.

Protect Your Margins with Visual Proof. See It in Action.

You’ve seen how vAudit stops false damage claims before they hit your bottom line. Now take the next step.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Pair footage with weight logs to detect tampering

Use verified footage in case of legal or SLA issues

Back claims with time-stamped visual evidence