Packing Video System

Turn packing into proof and delivery into delight

vAudit gives CX teams and brand managers the ability to record and share branded packing videos for every premium order. Before the box even arrives, your customer sees that the right items were packed with care reducing refund requests and creating a memorable unboxing experience.

Let customers see the care you pack into every order.

Made for Brands Who Obsess Over the Post-Purchase Moment

Your customer experience doesn’t end at checkout. This is where support, loyalty, and operations come together to turn delivery moments into brand wins.

Brand & Loyalty Leaders

You care about LTV, retention, and brand storytelling. These packing videos create an unboxing experience that drives repeat purchases.

CX Teams & Support Agents

Spend less time justifying fulfillment. Let the packing video answer, “Was it packed right?” before a ticket ever hits your queue.

DTC Marketing & Email Teams

Embed proof in your post-purchase flows. Turn delivery into a content touchpoint that converts trust into loyalty.

Fulfillment & Ops Managers

You packed it carefully, now show it off. No more “missing item” accusations without a record to back you up.

What Happens When Customers Can’t See The Care You Put In

Every high-value order packed with care still gets questioned. Support teams scramble for proof. CX suffers. The customer loses trust before they even open the box.

No visual trail = no trust

First-time buyers hesitate to return

Refunds issued without proof

Emotional moment lost to a shipping label

Stop guessing. Start resolving with proof that speaks for itself.

Give Every Customer A Branded Moment Of Proof

vAudit lets you create and share a short, trust-building packing video of the exact moment an order is packed. Customers get to see their box being handled with care before it even ships.

Add proof to post-purchase emails

Deflect “missing item” complaints

Make unboxing feel personal, not generic

Increase repeat rate. Reduce ticket volume. Build trust.

Not Another Tracking Update. This Is Visible Proof.

Most tools give you footage or photos. But they don’t give you answers.

The Tools That Turns Packing Video Into Proof

Real proof needs real infrastructure. These features do more than support your workflow, they protect your process, your team, and your bottom line.

Branded Video Player

Share clips that match your brand, not a security feed. Add your logo, fonts, and tone so every video feels intentional and on-brand.

Clip Tagging + Approval Queue

Let CX or QA teams tag and approve clips before they’re sent. Avoid off-brand footage and keep every customer interaction polished.

Smart Link Embed

Drop video links directly into Klaviyo, Gorgias, or Shopify. One link gives customers a smooth, on-brand experience via email or SMS.

Viewer Analytics Dashboard

See who watched, clicked, or bounced in real time. Track engagement and know when proof helped move the conversation forward.

Where Does vAudit’s Packing Video Fits in Your Fulfillment + CX Flow?

Whether you’re running a fully integrated CRM flow or working standalone, vAudit fits right in. It connects packing footage to every refund decision. No extra steps, no system overhauls.

Still relying on guesswork to approve returns?

Order packed

Video Captured + Tagged

Video Reviewed (optional)

Sent via Shopify or other e-commerce platforms

Customer Watches

CX Team Uses Clip if Needed

Analytics Captured

Add vAudit to your post-purchase process?

One Small Packing Video. Big CX and Revenue Impact.

Branded packing clips turn uncertainty into confidence, and uncertainty into loyalty.

Increase in first time repeat rate

Decrease in “Where’s my item?” tickets

Minutes for resolving tickets (from 3 days)

Are You A Fit for This Use Case?

This isn’t for everyone. These checklists help you see if vAudit fits your flow, or if your current setup already gets the job done.

You’ll get the most from this if:

You ship premium, personalized, or high-AOV products
You have a loyalty or subscription program
Your CX team handles “item not received” complaints
You want to boost repeat rate without discounts
You’re using Klaviyo, Gorgias, or Shopify

This isn’t for you if you…

You only ship <50 orders per week
You don’t offer premium or personalized products
Your brand isn’t built around CX or loyalty
You don’t have post-purchase email or SMS flows
You aren’t willing to share visual content with customers

Want to explore other fulfillment visibility use-cases instead?

We Asked the Same Questions. Here’s What We Found.

Different teams push back for different reasons and that’s totally fair. But once they see how vAudit actually fits their world, the story changes.

“Will customers really care about this?”

Reframe: Customers care the moment they see proof. Most brands don’t show it. That’s where you stand out.

“It might feel off-brand or clunky.”

Reframe: You set the tone. Branded, silent, or captioned. The content adjusts to the look and feel you want.

“Will this slow down our process?”

Reframe: No extra work for your team. Each clip is auto-tagged, queued, and routed with zero delay or manual effort.

“What if we send the wrong footage?”

Reframe: Every clip is approved before release. Logs capture who sent what, when it was sent, and who received it.

Security That Earns IT And Legal’s Trust

Clear policies, smart safeguards, and built-in controls keep your team protected. Everything is private, secure, and ready for audits from day one.

Only approved team members can send or edit customer-facing clips. A built-in review queue prevents accidental shares and keeps everything in check.

Videos are recorded only during packing, with no ambient footage. Watermarks and limited views protect both privacy and brand integrity.

Logs link back to the order ID for complete traceability and compliance.

All footage is encrypted at rest and in transit. No unauthorized access.

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

Your First 30 Days With vAudit

The first month with vAudit isn’t about learning a new tool. It’s about seeing change happen fast. This is what real adoption looks like.

Week 1

Setup & First Pilot Clip

Week 2 - 3

Share with Real Customers

Week 4

Analyze + Expand

Your ROI starts with the very first video.

Got Questions? We’ve Got Answers

Can I test this without full integration?

Yes. Export MP4 or use our branded link. Drop it into your existing emails in minutes.

What do customers think when they receive the video?

Most react with surprise and delight. Some reply with “Wow!” Others share it socially.

How do we keep the videos on-brand?

You customize the player: logo, colors, captions, music, or even watermark positioning.

Does it work with Shopify or Klaviyo?

Absolutely. We plug into your flows or run alongside them with no tech work needed.

Is there any risk of showing messy packing footage?

Videos are trimmed, reviewed, and branded before sending. You control what’s shown.

Share a packing video. Reduce support. Win the next sale.

Trusted by CX, Brand, and Loyalty teams to turn order anxiety into confidence and tickets into repeat revenue.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases That Deliver Fast ROI

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Show careful handling of high-touch premium orders

Let buyers watch their order being packed live

Verify inserts and SKUs in multi-item gift boxes