Packing Video Management

Is That Refund Valid? Just Watch The Pack.

vAudit gives CX and finance teams packing video linked to order ID, so they can assess refund eligibility with evidence, not assumptions. When a customer requests a refund, teams can instantly review the packing video to decide whether to approve or deny the request.

Stop over-refunding. Review what actually shipped.

Built For Teams Making Refund Decisions Daily

Streamline refund decisions with seamless packing video management. Equip teams with visual proof to reduce errors, resolve disputes, and protect margins.

CX Agents

Review what actually left the warehouse before saying yes to a refund.

With vAudit

Refund Analysts

Resolve escalations with footage. Skip Slack threads and back-and-forth.

Finance Ops Leads

Protect margin by stopping refund leakage with fast video confirmation.

Refund Chaos Without Packing Video

Stop refund guesswork with packing video management. Give every team the clarity they need to act fast, confidently, and protect your bottom line.

CX agents rely on guesswork or emotion without visual proof of shipments.

Teams debate what was packed, slowing down refund resolutions.

Finance loses visibility as refund costs quietly spiral upward.

Managers revisit complaints without clear answers or closure.

The result? Confusion, second-guessing, and a steady drip of margin loss.

Refunding because you don’t have proof?

Confirm Every Refund With Actual Footage

With vAudit, CX and finance teams can search any order ID and instantly watch the original packing process. Within seconds, they know whether the item was packed correctly.

You can now:

Verify refund eligibility instantly

Replay packing sessions in context

Send proof directly with your support response

Finally, decisions are based on what really happened, not what might have happened.

This Isn’t Just Footage. It’s Refund Logic on Video.

Most teams rely on screenshots, WMS notes, or agent judgment to process refunds. But those don’t show what actually happened.

The Features That Turn Footage Into Fairness

vAudit brings clarity with powerful packing video management. Replace guesswork and screenshots with timestamped footage that drives fast, fair refund decisions.

Order ID Search

Instantly pull the exact packing video

Timestamped Footage

Skip to pack, scan, or seal moment

Shareable Video Export

Export video with link for support ticket

Pack Station Logs

Every view and download is recorded

vAudit Fits Where CX and Finance Already Work

vAudit integrates seamlessly with your existing tools for effortless packing video management. From complaint to resolution, teams get the proof they need right when they need it.

Trigger

Refund complaint hits your ticketing system (e.g., Zendesk, Gorgias).

Action

Agent searches order ID inside vAudit.

Review

Video clip shows the exact packing session.

Decision

Refund approved or denied, with visual proof logged in the ticket.

Already using Zendesk or Gorgias? You’re ready for vAudit.

Drive Refund Accuracy. Protect Margins.

When vAudit is live at the pack station, the numbers shift fast. This isn’t just a workflow tweak, it’s measurable performance lift powered by automated packing video management.

Reduction in false refunds within 30 days.

Faster resolution for refund tickets.

Decrease in ticket handling times

Is This the Right Fit? Here’s When It’s Not.

vAudit is built for teams under pressure to prove what really left the warehouse. If refund fraud, high-value orders, or complex pack-outs are part of your reality, you’ll see value fast. But if disputes aren’t your problem, this might not be your solution.

vAudit is a fit if…

vAudit isn’t ideal if…

Fit the profile? See vAudit in action.

What Teams Worry About And Why They Shouldn’t

Your team will have questions. Good ones. Here’s how real champions handle them with facts, not fiction:

“We trust our agents.”

vAudit protects that trust. It provides clarity, not scrutiny and shields agents from blame.

“This sounds like more work for my team.”

It cuts refund loops. Faster decisions = fewer escalations.

“Another tool? We’re swamped.”

It’s just a search bar faster than checking WMS or asking Ops.

Packing Video Management Tool Built for Audits, Privacy, and Peace of Mind

vAudit doesn’t just record video, it protects your teams, data, and reputation. From legal disputes to audit reviews, every clip and action is encrypted, access-controlled, and traceable.

All videos are time-stamped, encrypted, and access-controlled, ensuring audit trail integrity.

Only approved users can view or export packing footage.

QA and Finance get compliant records with playback, notes, and timestamps.

Share footage without exposing the full system

SOC 2 Compliant Infrastructure

Enterprise-grade security protocols, encryption, and compliance built for scale. Trusted by regulated industries and modern 3PLs.

This isn’t passive surveillance. It’s purpose-built proof.

Proof. Protection. Progress. In Your First 30 Days.

You don’t need months to see impact. In just four weeks, vAudit delivers visual, timestamped recording of the packing. Your team can use to resolve disputes, protect revenue, and build accountability, starting with your very refund claim.

Week 1

Dashboard access + review past 5 refunded orders

Week 2 - 3

CX team uses order ID search in daily refund SOP

Week 4

Managers audit refund patterns using clips

You’ll get real ROI before the month ends.

Answers for Real Buyer Questions

Does this mean reviewing footage for every ticket?

No. Only for escalations or high-risk complaints. Most clips take <10 seconds to review.

Can we test this without integrations?

Absolutely. All you need is dashboard access and order timestamps to begin.

Will this slow down our CX team?

The opposite. Agents report 30–40% faster resolution when video is available.

Is the data secure and compliant?

Yes. SOC-2 compliant, role-based access, and full audit logging are included.

Who typically uses this, Ops or CX?

CX and finance lead, but QA, legal, and fraud teams benefit too.

See Exactly What Was Packed Before You Refund.

vAudit shows your team exactly what went into every box. Book a demo to see it in action.

"With just an internet connection and about an hour of setup, vAudit started auditing every packed order by ID right away. We saw measurable gains in fraud protection, warehouse control, and overall operational quality."

Explore More Use-Cases

Not every fulfillment challenge is about refunds. Discover how vAudit fits across QA, compliance, CX, and escalations. Starting From Day 1.

Check if returned items match original shipments

Attach pack video to return forms automatically

Provide undeniable proof in chargeback disputes